Support Assistant

Build Your Future Here: Thinking of changing jobs or starting your career at a growing company? Well you are in the right place.
Join us on our journey to being the Best Community Bank in America.
Our motto is Working Together.
Building Success.
and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.
Peoples Bank is one of the largest 200 banks in the United States with 132 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.
C.
and Maryland.
Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities.
The Peoples Bank Foundation celebrated its 20th anniversary in 2023 and is proud to share over $7 million has been donated to local organizations since its inception.
Some of Peoples Bank recent nationwide accolades: American Banker Best Banks to Work For in 2021 and 2022 Top Workplaces USA national award in 2022 and 2023 Newsweek's America's Best Banks 2023 At Peoples Bank, we know that there is more to life than work.
But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life.
That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more.
For full details of our benefits offerings, please visit: peoplesbancorp.
com/about-us/find-a-career/ Job Purpose: Provides administrative and operational support for Premium Finance division of Peoples Bank providing strong service to agents and insured customers in a timely and accurate manner.
Position will be responsible for taking phone calls, process incoming correspondence regarding policy maintenance, acknowledgements, return mail and distributing other customer service requests on paper and electronically to associates.
Job Duties: First in line for telephone inquiries from insurance agents, insurance companies and insured customers regarding premium finance accounts.
Properly document call conversation on each specific account.
Will provide administrative and operational support for team.
Work or distribute paper and electronic inquiries received through customer service queues.
Responsible for reviewing, sorting and distributing incoming correspondence which includes policy maintenance and acknowledgements and over-night and returned mail.
Will assist in processing and preparing out-going correspondence.
Provide backup and assistance to the department as needed.
Responsible for the proper handling of confidential and secure information.
Will perform special projects as assigned.
Education, Job Skills and Qualifications: High school diploma or equivalent work experience.
Excellent interpersonal skills and ability to communicate with customers and internal associates.
Strong customer service skills.
Organizational skills and ability to prioritize tasks.
Strong attention to detail.
Strong typing/PC skills including email, MS Word and Excel.
Strong teamwork mentality and team performance.
Basic Qualifications: High school diploma or equivalent work experience If you are unable to complete this application due to a disability, contact humanresources@pebo.
com to ask for an accommodation, alternative application process or other inquires.