Overview:
We are seeking a full-time Outdoor Product Support Specialist – Seasonal in our Olathe, KS location for Summer 2024.
In this role, you will be responsible for developing skills in customer service, product knowledge and technical troubleshooting in order to resolve issues for Garmin customers related to products, services, orders and other areas as needed.
Responsibilities:
Essential Functions
Work with mentor to develop skills to resolve customer inquires and requests regarding products, orders, pricing and other services offered
Develop a working understanding of Product Support systems and resources
Accurately and timely enter notes regarding customer inquiries and issues
Develop and maintain department and company image and philosophy to the public
Become highly knowledgeable in the specifications, capabilities and operation of Garmin products and on policies, procedures, and product offerings
Monitor, document and report improvement needs in Garmin equipment, systems, procedures, training and other relevant areas
Work a consistent and reliable schedule as identified by management
Qualifications:
Basic Qualifications
Must be at least 16 years of age
Demonstrated interest for the product segment and interest in developing product knowledge
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Interest in developing technical skills and troubleshooting abilities
Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
Desired Qualifications
Fluency in Spanish, Portuguese and/or French languages in addition to English
Garmin International is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program.
Details can be found here: Garmin Benefits
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