The Housing Authority of Kansas City, Missouri is seeking qualified candidates for the position of Customer Service Representative.
Our Customer Service Representatives are responsible for incoming calls and provide support to the Tenant Selection, Public Housing and HCV Program departments by assisting tenants, landlords and outside agencies with inquiries regarding Authority functions and programs.
The employee performs general office work and various administrative support functions.
EXAMPLES OF ESSENTIAL FUNCTIONS
1.
Manages reception lobby.
Answers telephone, screens calls, and greets visitors in a courteous, professional manner, ascertains nature of their business and conducts guests to meet with appropriate person.
Answers general inquiries from other employees and the public, in person and over the phone.
Refers calls and/or visitors to other employees or departments as appropriate.
Secures and transmits routine information on Authority programs as directed.
2.
Manages and answers a high volume of incoming calls and directs to proper contact person/department/team.
Provides information about the establishment, such as location, department or offices, staff within the organization, or services provided; and observes and reports any unusual activity in the reception lobby.
3.
Stamps, logs, and distributes incoming documentation and electronic communications to appropriate department/recipient.
4.
Effectively communicates policy procedures to customers and presents the information in a clear and understandable format.
5.
Maintains a log of incoming Request for Tenancy Approval paperwork and mail that has been returned via the post office.
6.
Assists program participants with issues surrounding the completion of tenant information.
7.
Provides administrative support by stamping, sorting, logging, and distributing mail, and incoming shipments.
EDUCATION AND EXPERIENCE
High school diploma/GED.
A minimum of two (2) years of customer service experience, preferably in public or private housing management operation and must be able to type 60 WPM.
The Housing Authority of Kansas City, Missouri is an Equal Opportunity Employer.
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