Customer Care Associate

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Associate in Kansas City.
The Customer Care Associate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.
*Responsibilities:* - Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about our products and services - Up sell products and services to customers based on their needs and preferences - Analyse customer feedback and provide suggestions for improvement - Collaborate with other team members to ensure customer satisfaction *Qualifications:* - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritise tasks effectively - Ability to work in a fast-paced environment Join us, be part of a team that's dedicated to providing exceptional service and building lasting Job Type: Full-time Pay: From $40,875.
00 per year Benefits: * 401(k) * Health insurance * On-the-job training * Paid time off * Parental leave Experience level: * 1 year Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to Commute: * Kansas City, KS 66106 (Preferred) Work Location: In person