Job Summary:
We are seeking a highly motivated and experienced Customer Success Manager to join our team.
This role is responsible for providing exceptional support to our eShepherd customers ensuring the seamless adoption of our technology.
Our customers are primarily involved in beef cattle production, and this role plays a crucial part in helping our customers maximize the benefits of our eShepherd Virtual Fencing platform.
*Key Accountabilities: *
· Successfully guide new customers through the onboarding process, ensuring a smooth transition and understanding of the product or service.
· Conduct orientation sessions to introduce customers to the product features.
· Assist in the setup and configuration of customer accounts.
· Provide training and resources for effective product utilization.
· Foster strong, long-term relationships with key accounts, acting as the primary point of contact.
· Regularly engage with customers to understand their needs and challenges.
· Proactively address customer concerns and provide solutions.
· Build trust and rapport to enhance overall customer satisfaction.
· Strategically manage a portfolio of key accounts, ensuring retention and identifying upsell opportunities.
· Monitor customer accounts for usage patterns and potential issues.
· Develop account plans to align with customer goals and company objectives.
· Coordinate case studies, testimonials, and participation in marketing activities.
· Gather customer feedback and collaborate with internal teams to improve the product or service.
· Maintain an in-depth understanding of our eShepherd Virtual Fencing platform, its capabilities, and how it can be applied to improve pasture management and animal performance.
· Proactively manage subscription and reduce churn through relationship building.
· Create and maintain a knowledge base or training materials.
· Stay up-to-date with the latest developments in AgTech and agricultural practices to provide informed recommendations and support to customers.
*Qualifications/or Experience (desirable):*
· Bachelor’s degree in Agriculture, Agricultural Technology, or a related field.
*Skills/Competencies (required): *
· Strong interest and knowledge in agriculture, particularly in beef cattle grazing management.
· Technically proficient, with the ability to quickly learn and troubleshoot software and hardware issues.
· Start-up experience/mindset.
· Exceptional communication skills, both written and verbal.
· Customer-oriented mindset with a passion for ensuring customer success.
· Proactive and self-motivated, with the ability to work both independently and as part of a team.
*Skills/Competencies (desirable):*
· Prior experience in customer support, preferable in the AgTech sector.
· Practical knowledge of agricultural practices, especially in beef cattle management.
· Ability to relate to and understand the challenges and needs of the customers.
· Familiarity with different types of AgTech solutions and how they can benefit farmers is advantageous.
· Experience in handling customer inquiries, providing technical support, and resolving issues.
· Strong technical skills and ability to quickly adapt to and address customer inquiries related to the technology.
· Any prior experience that involves clear and empathetic communication with customers, colleagues, or stakeholders.
Job Type: Full-time
Pay: $38,473.
34 - $46,333.
48 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Ability to Relocate:
* Riverside, MO 64150: Relocate before starting work (Required)
Work Location: In person
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