Customer Service Representative

*No Sales, Collections, or Weekends + Commissions!* *Why work for Tria Health?* * Generous benefits package - *$1 a month for employee only health coverage! *Plus, dental insurance, life insurance, disability insurance (short and long term), employee assistance program, 401k with matching and PTO that you start earning immediately and much more.
Our total benefit package equals approximately $13,000 in benefits! * Balance – No weekends and holidays off.
* Strong culture - These aren’t just buzz words…we really do have an incredible culture! Our employees report being highly satisfied working at Tria.
Why wouldn’t they be with all the great things we having going on? Did someone say employee appreciation week, quarterly all company luncheons, employee referral program, tuition reimbursement program, and a generous commisison strucure! * Growth opportunities - We are growing! We love to promote from within as new positions are being added regularly.
* Not your standard call center - We offer a benefit that is important to the people we are calling and that are calling in.
We help our patients save money on medications, while improving their health.
Our customer satisfaction rating is 94%! We empower our employees to provide great customer service to our patients.
*Summary:* The Outbound CSA will focus on outreach to potential patients via outbound phone calls with the goal to enroll the patients into Tria’s Pharmacy Advocate program.
The program is free to the patient as it is a benefit through their employer.
*Essential Duties and Responsibilities:* * Make outbound calls to enroll and/or educate individuals on their free benefit.
* Speak effectively on the phone to patients.
* Commitment to the Tria Health mission statement, vision statement, values, and the employee handbook.
* Other duties as assigned.
*Education/Experience:* * High school diploma or equivalent and a minimum of one-year related experience and/or training.
* Previous customer service experience is preferred.
* Proficient in Email and Microsoft Office products (Word, Excel, Power Point, etc.
).
*Job Competencies:* * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
* Perform duties at a high degree of accuracy.
* Strong team player and willingness to work in other functional areas to cover absences or relief, and/or to equalize peak work periods or to otherwise balance the workload.
*Success Factors:* * Detail-orientated.
* Pleasant phone voice.
* Quick learner.
* Good listening skills.
* Ability to be empathetic.
* Ability to make connections with patients.
* Desire to help our patients.
* Team player.
* Self-motivated.
*Physical Demands/Work Environment/Office Hours:* * *Physical Demands:* While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear.
The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Individual must occasionally lift and/or move up to 5 pounds.
* *Work Environment:* This job operates in a professional office environment where standard office equipment such as computer, phones, copiers, filing cabinets, and printers are utilized.
The noise level in the work environment is usually minimal.
Mail room noise is considered moderate periodically.
* *Office Hours*: Monday- Thursday 8 AM – 9PM, Friday 8 AM -7 PM and Saturday 9 AM – 5 PM.
This position works a set 8-hour shift of 10 AM – 7 PM, Monday – Friday.
* *Location:* Tria Health is currently located in Overland Park, KS but will be moving to Kansas City, MO (Crossroads neighborhood) early 2024.
This is not a remote position.
_This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.
_ _*As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
*_ Job Type: Full-time Pay: From $17.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to commute/relocate: * Overland Park, KS 66210: Reliably commute or planning to relocate before starting work (Required) Work Location: In person