Customer Support & Vendor Liaison - Remittance Processing

About Working at Commerce Building a career here is more than just steps on a ladder.
It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of.
And our commitment doesn’t stop there.
Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you.
You’ll have the space and resources to grow into the best version of yourself.
Because our number one investment is you.
Creating an award-winning culture doesn't come easy.
And after more than 155 years, we know Commerce Bank is only at its best when our people are.
If this sounds interesting to you, keep reading and let’s talk.
Compensation Range Hourly: $25.
70 - $30.
30 (Amount based on relevant experience, skills, and competencies.
) About This Job The main purpose of this job is to work closely with Commerce Bank’s Customer Support and Treasury teams to relay critical customer information impacting performance and to take maintenance requests to better the customer experience.
Essential Functions Perform a wide range of analytical, operational, financial, budget, and project-related functions within Retail Lockbox, including logging, tracking, and reporting of system errors, processing issues, and processing volume Relay critical customer information impacting performance and take maintenance requests to better the customer experience Assist in the testing of system and customer maintenance and validate the timely transmission and accuracy of customer data extract files and billing files Coordinate and manage meetings and take minutes on meeting detail as needed Work closely with the vendor to resolve customer issues Coordinate maintenance across various departments including vendor to provide seamless execution of customer requests Perform other duties as assigned Knowledge, Skills & Abilities Required Basic knowledge of deposit operations preferred Strong customer service, presentation and project management skills Ability to work independently and perform varied assignments with frequent distractions Ability to resolve complex problems and make decisions Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Basic level proficiency with Microsoft Word, Excel, Teams and Outlook Education & Experience Bachelor’s degree in finance, accounting, business management, or equivalent combination of education and experience required 1+ years financial services or bank operations experience required ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.
This compensation range is for the Senior Customer Support & Vendor Liaison - Remittance Processing job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs.
The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled.
At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation.
A reasonable estimate of the current base pay is $25.
70 to $30.
30 per hour.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.
In addition, we offer career development, education assistance, and voluntary supplemental benefits.
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Location: 811 Main St, Kansas City, Missouri 64105 Time Type: Full time