Customer Service Representative/Shipping and Receiving

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, pricing, and order placement - Resolve customer complaints or issues by investigating the problem and providing appropriate solutions - Upsell products or services to customers when applicable - Communicate effectively with customers to ensure their needs are met and exceeded - Analyze customer feedback and provide suggestions for improvement to management Skills: - Excellent phone etiquette and communication skills - Fluent in English, both written and verbal - Strong customer service skills with the ability to handle difficult situations with empathy and professionalism - Multilingual abilities are a plus - Experience with outbound calling and sales is preferred - Ability to analyze customer needs and recommend appropriate products or services - Bilingual candidates are highly encouraged to apply Shipping/Receiving - Receive and check in in goods as the arrive.
- Ship orders as they are completed Job Type: Full-time Pay: $14.
00 - $16.
00 per hour Expected hours: 30 – 40 per week Benefits: * 401(k) * Paid time off Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * Overland Park, KS 66214: Relocate before starting work (Required) Work Location: In person