*Customer Care Representative I *| *Remote Work Available *| *Lenexa, KS*
Training Schedule: Monday- Friday, 7:00 am-4:00 pm CST with 1 hour Lunch; *ONSITE in Lenexa, KS (must be able to train onsite)*
*Training Timeline: *The first 2 weeks is comprised of classroom training, followed by 1 week of nesting with trainers- taking live calls, followed by an additional 3 weeks of onboarding and live calls with seasoned senior Representatives and Mentors to ensure they are comfortable with the job prior to transitioning home
*Work Schedule:* 8 hour shift, Monday- Friday, between the hours of 9:30 am-6:00 pm CT with 30 minute lunch
*Responsibilities*
* Handle all inbound customer inquiries and place outbound calls to clients in accordance with call log procedures and policies
* Supports assigned client group(s) performing routine complexity health related customer excellence activities.
* Typically makes routine outbound, health related customer calls following set scripts, procedures.
* Maintains complete customer/patient confidentiality for all health, personal and other customer information.
* Provides professional, respectful, customer excellence.
Demonstrates caring and empathy when delivering sensitive health information.
* Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
* Supports all client group(s) based on business needs.
Job Type: Full-time
Pay: $17.
00 - $18.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
* Work from home
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
Education:
* High school or equivalent (Required)
Experience:
* Client Services & Customer Support: 1 year (Required)
Work Location: In person
Whatsapp
