Description
You creatively strategize, motivate clinicians, and elicit achievement.
In this role, you will lead and manage Clinical Nurse Educators within a specific geographical area providing daily coaching, training, and mentoring while setting performance expectations for day-to-day activity.
You will:
Assist in monitoring inbound and outbound calls in all programs within the NN program, to ensure quality customer service and adherence to policies and procedures of the organization and perform system quality checks and case reviews for inbound and outbound calls within the NN program, ensuring the data entry and adherence to program business rules are followed.
Assist the Director, Operations, & Quality Manager with SOP’s in include; writing, reviewing, finalizing, updating existing SOP’s as needed and maintain them of SOP drive and assess adherence to quality monitoring policies and procedures identifying gaps and recommending corrective action and/or additional training.
Ensure that NN program representatives are delivering a high level of customer service as well as accurate, compliant solutions to customers/patients.
Essential Requirements:
Bachelor’s Degree
2+ years of relevant work experience in the pharmaceutical healthcare environment
Ability to objectively assess NN/Coordinator quality and compliance to program objectives and rules of engagement
Desired Requirements:
Supervisory or management experience
Strong organizational, planning and interpersonal communication skills preferred.
Demonstrated technical aptitude including working proficiently in Microsoft office.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace.
If your past experience doesn’t align perfectly, we encourage you to apply anyway.
At times, we will consider transferable skills from previous roles.
We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Each life we positively impact makes our work worthwhile.
By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare.
The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities.
Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients.
Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy.
We strongly encourage all employees to be fully vaccinated.
Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees.
These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance.
We reward and recognize our people by providing valuable benefits and a quality-of-life balance.
The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time.
Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work.
Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
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