Our client Chiefs Fit is hiring for a Front Desk Associate!
*POSITION OVERVIEW *Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
*KEY RESPONSIBILITIES:*
Our Member Services Team is the heartbeat of our club.
You will be responsible for:
* Ensuring that all members and guest check in and have active memberships
* Overseeing guest and member traffic flow
* Collecting dues and updating billing when appropriate
* Monitoring and addressing membership alerts
* Assisting members and guests with all inquiries and concerns
* Reporting all issues in a timely manner
* Contributing to maintaining the club-wide standards of cleanliness
* Answering phone calls and directing the appropriately
* Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
* Assisting other departments when necessary
* Attending all required meetings
* Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions
* Being proficient in policies ad directives as outlined in the Member Services Playbook
*WORK SCHEDULE* Work hours are scheduled and made available to employees by the Operations Manager.
Your Supervisor will give you more details about where to access your schedule.
Employees are required to:
* Keep availability up to date for each day of the week
* Request time off at least two weeks in advance
* Notify your manage of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility
*REQUIRED QUALIFICATIONS: *
*1) Knowledge, Skills & Abilities:*
* General understanding of Fitness Industry
* Ability to work with computers
* Excellent customer service and interpersonal communication skills
* Independent, self-starter with strong organizational skills
* Must be a team player
* Adhere to meal and rest break periods and must clock in and out for all shift times
*2) Minimum Certifications/Education:*
* Must complete company HR trainings
*3) Minimum Experience:*
* 1-2 years customer service experience preferred
*4) Physical Requirements:*
* Must be able to lift 45 pounds
* Typing, using the telephone and computer mouse
* Frequent sitting, standing, walking, and stair climbing
Job Types: Full-time, Part-time
Schedule:
* Day shift
* Evening shift
* Weekends as needed
Work setting:
* In-person
Work Location: In person
Whatsapp
