Rigdon is seeking a dedicated and motivated individual to join our team as a Customer Support Representative.
As the front-line ambassador of our business, you'll play a pivotal role in providing exceptional customer service to our clients across Missouri, Kansas, Colorado, Texas, and Arkansas.
Location: Remote
Responsibilities:
Handle incoming calls, addressing inquiries, and responding to email requests promptly and professionally.
Schedule service appointments, prepare estimates, and process client payments.
Collaborate with team members to ensure effective customer issue resolution.
Track and report client communications and activity.
Transition quickly between answering calls or making calls to average of 8-10 calls per hour each day.
Manage priorities, multi-task efficiently, and maintain excellent attention to detail.
Other duties as assigned.
Requirements:
Previous work-from-home experience, preferred.
Minimum typing speed of 50 words per minute (wpm).
Customer service and/or call center experience.
Proficiency in Microsoft Office applications.
Strong internet connectivity and a dedicated home office space, free from distractions.
Comfortable in a dynamic, high-call volume environment.
Excellent communication skills, both written and verbal.
Ability to work 40 hours per week between 8:00am - 6:00pm (Central time), Monday to Friday.
Availability for one Saturday shift per month 8:00am - 3:00pm (Central time).
An up to date and fast laptop or desktop computer and extremely fast and reliable internet access.
Rigdon will provide the required phone equipment.
This is a seasonal position with the possibility to become permanent.
Join our team and become the voice of Rigdon to our valued clients.
If you are detail-oriented, customer-focused, and thrive in a remote work environment, we encourage you to apply.
Help us provide exceptional service and support to our customers while enjoying working from home.
Apply now to be a part of the Rigdon team.
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