Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
We are looking for someone who can work Thursday, Friday, and Saturday evenings 3-11pm or even a 12-8pm or 1-9pm shift on any of these nights.
Compensation:
$15 hourly + tips
Responsibilities:
Handle customer complaints as necessary
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Work with the housekeeping staff to ensure rooms are ready for new guests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications:
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school graduate, GED recipient, or equivalent
Well-versed in taking telephone calls and handling stressful situations
1+ year of hotel industry experience or related job preferred
Exhibits working knowledge of Microsoft Office and reservation management systems
About Company
The Homewood Suites by Hilton Kansas City/Overland Park hotel in Kansas is conveniently located in a residential style setting near the intersection of I-435 and Metcalf.
The hotel is Overland Park's best-kept secret! The Homewood Suites by Hilton Kansas City/Overland Park hotel is located just a mile from the Corporate Woods Business Park as well as the Sprint/Nextel Corporate Campus.
In addition to being close to many area businesses, the hotel is close to many area restaurants, golf courses, and shopping complexes.
Homewood Suites by Hilton Kansas City/Overland Park hotel is an all-suite hotel that combines all the comforts of home with Hilton's passion for making every guest feel welcome.
The hotel offers one and two-bedroom apartment-style suites, some with fireplaces and all with fully equipped kitchens and full-size appliances.
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