Summary:
The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal and external clients.
A successful Dispute Resolution Specialist I must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines.
Principal Accountabilities:
Assist internal and external clients via chat or telephone on card products and ATM activity and/or functionality.
Perform all aspects of EFT Investigations including researching disputes and ensuring accurate information, evaluating activity and claims, as well as performing resolution actions taken by the bank such as processing required chargebacks within applicable network, regulatory and company policies.
Ensure work premises constitutes a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business.
Understands, embodies, communicates, and instills corporate initiatives and vision, including the six Pillars of Success.
Maintains client information in complete confidence.
Completes other specified duties as assigned.
Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours.
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