General Manager

The General Manager is responsible for managing all operations, sales, profitability and staffing.
This position will also be responsible for the oversight and resolution of client and driver complaints and issues.
Responsible for developing and implementing procedures which are consistent with company standards.
Ensures drivers are meeting performance expectations, company profitability, and client satisfaction.
Manages the day-to-day operations at assigned location.
Job Responsibilities Implements changes, improvements and follows up on the accounts to ensure that we are meeting their requests and expectations in the required timeframe Manages and monitors driver couriers by reviewing all routing to ensure the clients’ needs are being met timely and according to client and company policies and procedure Oversees the Company fleet program Ensures client issues are being resolved in a timely manner and maintain a professional business relationship.
Communicates all client matters directly to Head of West Coast Operations involving route optimization, protocols, company policies etc Builds and maintains a positive work environment where team members and their contributions are recognized and valued.
Maintain frequent communication with all team members Oversees driver schedules and ensures that we maintain proper coverage Manages the Time Off Request Reviews courier timecards on a daily and weekly basis to ensure there are no discrepancies Optimizes the routes and timing of the drivers in order to drive down and maintain the cost Analyzes and provide alternative solutions to optimize routes in California with all accounts, thus reducing the overall cost to perform the job functions Analyzes the daily reports on all accounts to help lower OT and maintain realistic hours for the drivers.
Help to identify any hours or mileage that appear to be in error if any Notifies HR of any driver issues by emailing HR@hospitalcourierscorp.
com Recruits, interviews, hires, coaches, counsels and disciplines employees when necessary Handles termination of employees as needed and in accordance with company policy Creates and requests bar codes if necessary Ensures that all couriers are location scanning at a high level and monitors the overall daily/monthly on time performance (OTP) of routes, stats and will calls In very rare occasions may cover runs if no other drivers/vehicles are available Required Skills and Qualifications Strong Supervisory and leadership skills Strong analytical and problem-solving skills Ability to work a flexible schedule that includes occasional evenings, weekends and holidays Proficient in Microsoft Excel and Microsoft Word Ability to work in a team environment in high pressure situations Has knowledge of locating customer locations utilizing a GPS Possesses strong interpersonal and communication skills Demonstrates strong work ethic, integrity, and a high level of attention to details Must possess valid Driver’s License Reliable transportation and good driving record are a requirement This is a high energy, multifaceted position requiring personal initiative and flexibility Physical Standard: Must be able to walk, bend, reach, and lift, if necessary 25 pounds or more.
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This is a high-energy, multi-faceted position requiring personal initiative, flexibility, and some routine travel.
Visiting accounts or rides-with, requires getting in and out of the vehicle, bending, stooping, and reaching, which requires work above the shoulder Wearing appropriate footwear that provides comfort and support for driving, bending, stooping and climbing