Exceeding $7 billion in assets, CrossFirst Bank serves the financial needs of businesses, professionals and their families in Kansas, Missouri, Oklahoma, Texas, Colorado, New Mexico, and Arizona.
Founded in 2007, CrossFirst has consistently been recognized as one of the fastest-growing and best performing banks in the country while achieving and maintaining excellent asset quality and a reputation for business excellence.
Our commitment to our team members is as important as our commitment to our clients and community.
It starts with serving people in extraordinary ways.
We offer our employees a highly collaborative culture, exceptional career opportunities, outstanding compensation and benefits, and a commitment to associate professional development and personal growth.
*Overview*
The *Lead Lockbox Specialist *is responsible for processing incoming lockbox payments with a high level of accuracy and within stated service levels.
Ensures lockbox area operates effectively on a daily basis.
Acts as a subject matter expert (SME) regarding lockbox services and system capabilities.
*Responsibilities*
* Open, extract, and process Wholesale and Retail remittance payments.
* Input and key required data fields on client remittance transactions with a high degree of accuracy.
* Process transactions in accordance to each clients' account's specified handling instructions.
* Identify process improvements to create efficiencies and improve accuracy of processing.
* Complete work in a timely manner without jeopardizing quality and accuracy.
* Communicate any customer processing issues with Lockbox Manager and applicable account officers.
* Communicate with Bankers regarding relevant client matters, including setup of lockbox.
* Collect daily totals to assist in completion of monthly reporting.
* Remain current with regulatory matters relating to lockbox services.
* Assist in the escalation of problems for resolution in the absence of the Treasury Services Lockbox Manager.
* Work independently to complete job assignments, while effectively utilizing all Bank systems and technology.
* Support and uphold the vision, values and mission of CrossFirst.
* Interact with internal and external clients while providing extraordinary service.
* Develop and maintain trusted, positive relationships with employees, clients, and vendors.
* Represent the Bank and Lockbox team in a highly professional manner.
* Complete job assignments in a professional, timely and efficient manner; organize and prioritize work.
* Maintain confidentiality; adhere to CrossFirst Bank policies and procedures; comply with laws, regulations, and industry best practices.
* Reliable and predictable onsite attendance.
* The hours for this role are 7:30am - 4:30pm, Monday - Friday.
*Qualifications*
* Proficient 10-key skills.
* Ability to identify, problem solve and exercise good judgment.
* Quality conscious, detail minded individual who is able to work independently and multi-task
* Proficient in PC experience in a Windows environment; including, but not limited to Word, Access, Power Point is preferred and Excel is required.
* Basic understanding of banking regulations and Federal Reserve rules highly preferred.
* High school diploma or equivalent work experience.
CrossFirst Bank is proud to be an Equal Opportunity Employer.
CrossFirst Bank does not accept unsolicited resumes from search firms or agencies.
Any resume submitted to any employee of CrossFirst Bank without an authorized search agreement will be considered unsolicited and the property of CrossFirst Bank.
We respectfully request no phone calls or emails.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
* Volunteer time off
Experience level:
* 2 years
Schedule:
* 8 hour shift
* Monday to Friday
Ability to Relocate:
* Leawood, KS 66211: Relocate before starting work (Required)
Work Location: In person
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