Manager

Overview: Where Better Careers Begin! Massage Envy Mt Oread 14913 W 119th St Olathe KS 66062 Are you a natural leader who loves to inspire others to succeed? At the Massage Envy Mt Oread franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.
Perks & Pay: Competitive base pay of $45,000 plus $10,000-$15,000 in bonuses and commissions 50% Employer-paid healthcare including medical, dental and vision plans Matching 401(k) Paid time off for full time employees Employee referral bonus program In-depth product and service training A free massage, skincare and stretch service each month 40% off all products Qualified Candidates: Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
Massage industry experience is a PLUS but not required Are sales and numbers driven natural leaders who can build relationships while motivating, coaching and supporting a team Can have tough conversations in a professional and constructive manner Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission 3 years proven customer service and sales experience preferred.
Retail supervisor and/or management experience required.
Proven sales success a plus.
Ability to effectively communicate clinic policies and procedures.
Ability to work cohesively with others in a fun and fast paced environment.
Must be customer service oriented and able to communicate effectively with clients, clinic management and sales staff.
Proficient with Microsoft Office and various computer functions.
Able to work flexible schedule including nights and weekends Day-to-Day: Coaching a sales team to follow a proven consultative sales model to identify a guest's need for ongoing massage & skin care services.
Consultatively sell guests on the 'need' for continued therapy based on therapist's Wellness Plan.
Manage and direct a front desk to provide excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.
Pull and analyze reports to identify areas of focus and additional training needed.
Assign call lists to staff to make outbound client service phones.
Observe and coach skills with team.
Track results and share with Clinic Manager.
Conduct one-on-ones weekly along other sales management techniques to keep the sales team focused on results.
Manage the Sales Team in maintaining a professional front desk and reception area.
Manage administrative tasks including documenting employee behavior, reviews and staff schedule.
Various duties as assigned by Owner/Management.
Culture & Support: Award programs (like Manager of the Year) Leadership Training and Development that is invested in YOUR success A caring community that strives to celebrate individuality and share knowledge If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations.
The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates.
Hiring criteria, benefits and compensation are set by each franchisee and vary by location.