*Summary*
The Dispatch Supervisor will be responsible for ensuring the dispatching operations runs accurately, efficiently, and effectively.
This role is considered a working role with a leadership track in which this person will be responsible for supervising 3 personnel, and is expected to dive into dispatching and scheduling loads when necessary.
The Dispatch Supervisor will report to the VP of Operations with a dotted line report to the President/Owner.
In addition, they will work closely with drivers in coordinating so that the customer’s expectations are met.
The ideal candidate will possess strong organizational and leadership skills and has the ability to multitask.
This role calls for a high degree of professionalism and requires that the employee maintain strict confidentiality as it relates to customer information.
*Essential Duties and Responsibilities include but are not limited to the following:*
* Oversee dispatching functions and personnel
* Receives orders from customers and sales personnel by phone and e-mail
* Process customer orders in Profit Tools dispatch software
* Confirm Port, Rail, and Customer work order information have the same information.
If there are any discrepancies, contact customer immediately
* Confirm all information at Port and Rails are updated to pick up or receive Import/Export containers
* Schedule drivers on upcoming loads to satisfy customer contracts
* Collaborate with dispatchers daily to ensure all workloads are covered and executed
* Verify all export boards on Profit Tools are updated with the most recent First Receiving Date, Cut-Off Date, Last Free Date, Empty Container Pick-Up/Return Depot, Etc.
* Communicate with customers to ensure proper pre-alerts and documentation
* Advise customers of additional accessorial charges, i.
e.
Chassis splits, detention time, Etc
* Responsible for updating customers of any ongoing issues, questions, etc.
that may arise during delivery/pick-up
* Demonstrate an emphasis on customer satisfaction per company policy
* Confirm all rates are correct
* Excellent verbal and written communication skills.
* Is team-oriented and works collaboratively to achieve team goals.
* Monitor emails and respond to customers in a timely manner
* Brings energy, enthusiasm, and a positive attitude to the job.
* Maintain proper attendance and punctuality critical to the operation.
* Coordinate loading and unloading with the warehouse personnel.
* Supervise loading and unloading
* Work with customers and carriers for appointments and proper paperwork
* Other tasks as requested by management
*Qualifications*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You must be legally authorized to work in the United States.
* Experience in the Intermodal/Drayage Industry is a *must*
* Proven experience in a supervisory role
* Proven experience dispatching in the intermodal industry is a must
* Willingness to work on-site is required - not considered for remote work
* High School Diploma/GED required
* 5+ years of experience in the transportation & warehousing industry; preferred
* 3+ years of CSR Import/Export experience helpful.
* Profit Tools dispatch software experience is highly preferred
* Knowledge and understanding of DOT standards is helpful
Job Type: Full-time
Pay: $70,000.
00 - $78,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* On call
Education:
* Bachelor's (Preferred)
Experience:
* Customer service: 2 years (Preferred)
* Logistics: 5 years (Required)
* Intermodal: 3 years (Required)
* Drayage/Freight Dispatching: 3 years (Required)
* Profit Tools Dispatch Software: 2 years (Preferred)
Ability to Relocate:
* Kansas City, MO 64120: Relocate before starting work (Required)
Work Location: In person
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