Supervisor Customer Experience Specialist

ALL APPLICANTS TENTATIVELY SELECTED FOR THIS POSITION WILL BE REQUIRED TO SUBMIT TO URINALYSIS TO SCREEN FOR ILLEGAL DRUG USE PRIOR TO APPOINTMENT.
IN ADDITION, EACH APPLICANT WILL BE NOTIFIED THAT APPOINTMENT TO THE POSITION WILL BE CONTINGENT UPON A FAVORABLE BACKGROUND CHECK.
As a Supervisor at the firearms counter, you will lead a team of passionate and knowledgeable Customer Experience Specialist who strive to exceed customer expectations by focusing on extraordinary customer experiences.
You will manage firearms in all locations within the store to include the Firearms Counter and Firearms Vault.
You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems.
You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement.
You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.
You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and 401K plan to qualifying associates.
You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Supervisor - Firearms at the Exchange? * Promote a positive team and customer centric culture * Lead a culture of accountability through clear expectations * Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas * Ensure customers have an extraordinary experience while shopping * Greet every customer with eye contact and smile in your authentic way We know that you can work anywhere.
However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are.
We want to see you grow, so we put growing together at the forefront of everything we do.
It is our duty to provide you with the tools and resources that you need to succeed.
Joining the Exchange means joining a team that is devoted to you! *Job Qualifications* * Must be at least 21 years old * Able to learn and adapt to current technology needs * Able to think quickly on the spot to answer customer questions * Able to take initiative * Able to share brand knowledge * Able to lead teams to meet organizational objectives *Additional Qualifications/Requirements:* * Excellent attention to detail * Willing to cross-train and work in other areas of the store, as needed * Must possess a welcoming and helpful attitude toward customers and other team members * Excellent communication skills * Basic computer skills * Previous retail supervisory experience preferred Job Type: Full-time Pay: From $18.
11 per hour Expected hours: 35 – 40 per week Benefits: * 401(k) * Dental insurance * Disability insurance * Employee assistance program * Flexible schedule * Flexible spending account * Health insurance * Life insurance * Paid time off * Paid training * Parental leave * Vision insurance Schedule: * 8 hour shift * Day shift * Evening shift * Holidays Ability to Relocate: * Fort Leavenworth, KS 66027: Relocate before starting work (Required) Work Location: In person