General Manager Hotel

GUEST RELATIONS • Be readily available/approachable for all guests.
• Ensure that departments achieve or exceed guest’s service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.
MANAGEMENT • Communicate all goals and results with associates.
• Promote teamwork and associate morale.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Motivate and encourage staff to solve guest and associate related concerns.
• Recognize good team performance on a continuous basis through reward and recognition programs.
• Assist team leaders in meeting and exceeding goals.
• Meet semi-annually with staff on a one-to-one basis.
• Conduct monthly reward and recognition meeting celebrating goal and associate achievements.
FINANCIAL • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Comply with all corporate accounting procedures.
• Maximize revenue through the Yield Management and inventory control systems.
• Develop annual budget and capital expenditure plans.
Job Type: Full-time Pay: From $40,000.
00 per year Benefits: * Employee discount Schedule: * 8 hour shift * Weekends as needed Experience: * Hospitality: 1 year (Preferred) * Hotel management: 1 year (Required) Work Location: In person