The Homestead Country Club General Manager is responsible for the operations of Homestead Country Club.
First and foremost, you are a culture ambassador for the Club.
Developing relationships with members and staff, as well as having a visible presence at the Club is key to your success.
As Club Manager you will have responsibility for club operations including, but not limited to, hiring, scheduling and management of staff, overseeing food and beverage, developing swim and racquet programming and schedules, vendor management, maintaining a clean, healthy, and safe club environment (grounds, pool, Pickleball and tennis courts, F&B parking, etc.
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Job Duties and Responsibilities:
Set the tone and culture of the club, to be welcoming, safe and fun
Interact with all members and ensures customer satisfaction.
Welcomes members and clearly communicates rules as well as promotes programs and activities.
Keep the Regional Director apprised of the organizational climate, identifying problems either actual or anticipated.
Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
Administers the reservation of the club for parties/gatherings; works with the management team in planning and executing activities at the club.
Using feedback of the members to ensure successful events.
Work Directly with the Food and beverage team to provide quality experience for the members.
Work with and direct the aquatics director on events and scheduling, ensure clean and safe environment.
Work with tennis Pros to maintain quality tennis program.
Oversee the Director of Sales, maintaining and developing membership.
Facilities:
Ensures staff continually keeps locker rooms, pools, tennis courts and common areas clean, tidy and welcoming at all times.
Reviews logs maintained by staff related to these tasks.
Identify pool equipment and supply needs and follows ordering processes
Identify tennis court needs and follows establish processes to have needs met
Oversees routine maintenance and repair projects of the club
Uses the maintenance staff, and outside contractors when necessary, to conduct ongoing maintenance of Club facilities including clubhouse, locker rooms, fitness center, front desk, pool, tennis courts, and clubhouse bathrooms and grounds
Responsible year round development of programs and events
High School Diploma; College degree in business, hospitality or related field preferred, strong food and beverage is a plus
5+ experience in operations management, budgeting and strategic planning, vendor relationship management, and program and project management
Strong communicator who enjoys engaging with others and can proactively resolve member questions/issues
Customer service skills are key to ensuring our Homestead family is satisfied and enjoying their experience
Have an outgoing, problem-solving personality
Proficient computer skills
Love of tennis, pickleball, food or aquatics a plus.
Pool certification a plus
Compensation:
Compensation will be commensurate with experience, and qualifications matching the Club's expectations will be highly valued.
The Club offers a competitive total compensation package; including base salary, annual discretionary bonus program, health benefits, and generous paid time off.
This is a year round position.