Schedule and Service Supervisor

*Full Job Description* _Department_ Pool Service & Construction _Reports To_ Operations Manager _Company Overview_ Recreation Wholesale sells hot tubs, swim spas, pools, saunas, and various outdoor kitchen products to help create your dream oasis.
We are proud to have served the Kansas City Metro Area for over 15 years, all the while maintaining an A+ rating with the Better Business Bureau.
We appreciate team members that are communicative, proactive, and upbeat, who agree to uphold our company core values and do the right thing.
_Job Overview_ The Schedule and Service Supervisor develops, monitors, and executes the Company’s pool service and back-end construction technicians and processes to ensure smooth project and service completion while maintaining a premier customer experience.
_Primary Responsibilities (Essential Functions)_ * Manages the planning and scheduling of services/work orders to provide an adequate workload to keep all pool service/construction staff working.
* Manages pool service/construction staffing hours to ensure appropriate staffing levels and appropriate management of overtime.
* Provides customers with timely quotes for all needed parts or service and/or pool equipment upgrades and additions, utilizing company’s operating software and pricing structure.
* Maintains accurate customer interaction notes along with timely completion and closing of all service/work orders into company software.
* Utilizes available support staff and other department assistance to ensure timely completion of tasks and customer satisfaction during busy season.
* Maintains direct customer contact to assure customer satisfaction with all services and throughout all back-end construction phases.
* Assists upper management in the improvement of the company’s overall technical support and construction completion strategy for customer retention and lean process goals.
* Oversees the department to ensure a premier customer experience from all employees and interactions.
* Ensures consistent adherence to company established technical service standards, thereby insuring the highest level of customer satisfaction.
* Resolves customer problems or complaints relating to installations and service promptly and ensure it is well documented as per company policies and/or guidelines.
* Assists technicians in maintaining accurate supplies and material inventory levels are available and included in company vehicles to ensure service/work order completion the first trip.
* Participates and encourages all technical staff training to develop and maintain the skills required in providing the highest level of service and support for the products that the company provides.
* Communicates all staffing needs with upper management to maintain the staff size necessary to fulfill department obligations.
* Develops clearly defined and communicated department and individual goals in support of the operational business plan and company goals that are specific, measurable, realistic, and time-oriented; track, monitor and validate as per company-defined policy and procedure.
* Provides regular and real-time feedback and guidance to assist assigned team members in meeting and exceeding their position’s performance standards.
* Assists in objective performance assessments of assigned staff as prescribed by upper management.
* Takes immediate action to address performance and/or behavioral issues; collaborates with upper management in the execution of corrective action measures and dismissals.
* Reinforces and rewards desired behaviors conducive to the company’s desired culture.
* Cultivates positive working relationships within and across departments.
* Engages in behaviors that foster a healthy work environment and company culture.
* Presents self in a professional manner and appropriately represents the company image.
* Models, adheres to, and holds assigned staff accountable to company-issued policies, procedures, core values, behavioral or other standards as prescribed by the company.
* Promotes and maintains a safe work environment that adheres to all company required safety standards.
_Professional Knowledge, Skills, and Ability_ * Computer literacy skills to effectively use standardized company software programs.
* Aptitude and desire to learn and use new technologies as they are introduced to the company.
* Must be able to work independently and make management decisions within the scope of policies and procedures of the Company.
* Must be solution-focused and results-driven.
* Must possess supervisory, business, and technical skills.
* Ability to multi-task and switch between tasks quickly and efficiently.
* Must not be able to be distracted easily, however if distracted, must be able to pick up last task quickly and without pause.
* Ability to manage both self and crew’s time and expectations efficiently.
* Must possess high attention-to-detail in all aspects of position.
* Ability to communicate clearly and concisely in all forms of communication.
* Above average professionalism and organizational abilities.
* Ability to effectively train others in work standards and processes.
* Advanced knowledge and experience in schedule/dispatch management.
* Ability to remain calm under pressure.
* Possess above average technical aptitude.
* Customer and employee relation skills will have direct results on the success of this position.
_Required Education and/or Work Experience_ Educational and experience background should consist of supervisory/management, business, and formal technical troubleshooting or experience.
* Schedule Management: 2 years (Preferred) * People Management: 2 years (Preferred) * Process Design/Management: 2 years (Preferred) _Application Questions_ Are you technologically savvy? Do you enjoy helping other people solve problems? Do you have intermediate knowledge of carpentry, electrical, and plumbing work? Job Type: Full-time Pay: $23.
00 - $26.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Overtime Ability to Relocate: * Lees Summit, MO 64064: Relocate before starting work (Required) Work Location: In person