Operations Manager

1.
*Purpose:* The Operations Manager leads the club in accordance with the Genesis Purpose, treating staff as family and working diligently to help people take charge of their health! 2.
*Mission:* The Operations Manager ensures the Genesis Mission is executed to the fullest extent within the club, fulfilling the commitment we make to members regarding the quality of their club experience and our ownership of their health and fitness results.
3.
*Values:* The Operations Manager behaves in accordance with the Genesis Values, consistently modeling the standards and principles of behavior that are essential to fulfilling the company’s Purpose and executing its Mission.
4.
*Tools:* The Operations Manager uses the Genesis Awareness, Communication, and Conflict Resolution Tools to cultivate healthy, effective operations throughout the club.
5.
*Brand Absolutes:* The Operations Manager models all five Genesis Brand Absolutes at all times, supporting and building a positive Genesis Brand reputation in the community.
*Expected Results:*_In Support of Club Performance & Member Experience_ *1.
*The OM leads the Front Desk Team.
o The OM is responsible for hiring, onboarding, training, and providing regular and consistent performance feedback to all Front Desk Team members.
o The OM creates and manages the desk schedule, which is published a minimum of 2 weeks in advance.
The OM does what is needed to accommodate appropriate RTOs, emergencies, and scheduling errors to support the desk where needed.
o The OM holds the Front Desk team accountable for checking the weekly department communications (notes, blog, outlook, etc.
) upon each shift.
The OM will maintain accurate and timely information in all areas of communication.
o The OM is responsible for ensuring accurate time clock reporting on behalf of the FD team and submits time clock corrections prior to the end of the payroll period.
o The OM completes onboarding and annual performance reviews with each team member and works in conjunction with Club Manager to evaluate compensation increases as appropriate.
o The OM prepares and facilitates a monthly front desk meeting with the team.
*2.
*The OM supports the Member Service Team.
o The OM supports with updating member account information and processing membership change paperwork, freezes, and cancellations.
o The OM completes ALL DAILY FOLLOW UPS.
o The OM works daily to fix all problem accounts leading up to the next draft.
o The OM is responsible for maintaining daily communication re: member accounts with the Club Manager and assigned Member Service Leader.
*3.
*The OM supports the Member Experience by ensuring the Desk functions without disruption at all times.
o The OM is responsible for working shifts when a team member misses or there is lack of coverage: evenings, weekends, and holidays included.
o The OM is fully competent with every aspect of desk policies and operations.
o The OM is responsible for ensuring the desk and lobby areas are maintained to Brand standards at all times; the OM performs a daily inspection of assigned areas and coaches the team against facility expectations in real time.
o The OM is responsible for performing, maintaining and monitoring all cash handling procedures.
The OM reviews daily deposit data and ensures banking and reporting functions are completed daily.
o The OM monitors all marketing material placed at the desk and in the lobby, ensuring accuracy and completeness of information.
o The OM ensures proper stocking of bars, beverages and supplies at the desk, and communicates with the appropriate department head as needed.
*4.
*The OM is an active member of the Club’s Leadership Team o The OM works daily to build authentic, energized, life-long relationships with members and team members.
o The OM facilitates supportive resolution of member concerns and complaints, seeking to find a “win” for both the club and the member.
o The OM coaches the entire team (not just the front desk) to perform against Purpose, Mission, Values, Tools, GBAs and all other performance requirements in real time, including but not limited to: guest procedures, cell phone and computer policies, team member parking, uniform standards.
o The OM attends all required meetings, including a weekly Club Leadership meeting.
o The OM is responsible for planning, promoting & executing all club socials & events.
*Position Qualifications and Requirements* _*Qualifications – Operations Manager*_ · Genuine passion for the health and fitness industry and developing/ leading teams · Minimum 2 years of experience working in sales, fitness, hospitality, or other customer service-related field · Ability to use Excel, Word, Outlook and other software packages used by the company · Demonstrated ability to build culture and team environment within the club · Effective communication, conflict resolution, and time management skills _*Requirements – Operations Manager*_ · This position is full-time with a variable schedule that includes up to 15 hours administrative work and a minimum of 30 hours shift work; the ability to work days, evenings, and weekends according to the needs of the club is required · Reliable transportation to and from work · This position has an inherent amount of physical and mental stress; all candidates must be prepared and capable of adapting to such conditions · This position requires physical exertion; standing, walking, lifting, handling, thinking, problem solving, calculating are all required and often constant · CPR and First Aid Certification Job Type: Full-time Pay: $30,000.
00 - $40,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday * Weekends as needed Ability to Relocate: * Kansas City, MO 64158: Relocate before starting work (Required) Work Location: In person