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Posted : Sunday, September 01, 2024 01:02 PM
Are you ready to be apart of a dynamic real estate empire? Mac Properties is seeking a passionate and driven Resident Services Manager to join our team! We're not just managing properties; we're crafting experiences, building communities, and shaping the future of real estate!
As a Resident Services Manager- Kansas City Portfolio, you will be an integral member of the team that creates authentic experiences for our Residents and their guests.
The Resident Services Manager- is responsible for overseeing and directing all Resident Services operations across the entire Kansas City portfolio.
As a Resident Services Manager, you will establish and implement plans for improved resident satisfaction, standardize best practices within the department, and train staff on how to provide exceptional customer service.
This is a full-time role WITH BENEFITS.
The base salary range for this role is $60k-$65k with quarterly bonus potential.
DUTIES AND RESPONSIBILITIES: Supervises resident communications, including calls and emails, to ensure customer service and pre-leasing activities are consistent with the mac brand.
Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for residents.
.
Oversee the move-in process: inspecting apartments, testing keys, scheduling move-in appointments, contacting new resident prior to move-in to prepare them, scheduling freight elevators, reviewing utility, lease and insurance policies, meeting residents in person on move-in day and following-up with residents after the move-in to ensure satisfaction Oversee all move-out processes including communicating with maintenance regarding pre move out inspections, collecting keys, moving occupants out in our computer system, paying particular attention to residents who have not moved-out on a timely basis to ensure rent is assessed and that there is no disruption to any new resident move-in.
Schedule staff so there is office coverage from 8am to 8pm seven days a week.
Ensure seamless, consistent communication, collaboration and follow-up efforts with Contact Center, leasing, construction, maintenance and design departments.
Reviews open work orders and communicate with residents regarding status.
Process roommate changes, sublet requests, storage and pet leases, and early lease terminations.
Work with unsatisfied customers and respond to internal surveys and public reviews.
Investigate resident disturbances, violations and complaints and work with legal department to remedy in accordance with the RLTO.
Perform lease updates (parking, storage, pet, sublets, tenant changes) and early lease terminations.
Complete monthly scorecards Coordinating, and enforcing system policies, procedures, and productivity standards with resident service team Continually assess training needs through auditing and monitoring of scorecards Assist HR with recruiting, interviewing, onboarding, training, reviews, documentation, and termination when necessary.
Must be knowledgeable and adhere to Sexual Harassment, Fair Housing guidelines, and Government, Federal, and Local laws and policies.
Performs other related duties and assignments as required.
QUALIFICATIONS Three (3) years plus years of prior professional real estate experience Prior management experience supervising more than 2 people.
Ability to work till 8pm and weekends.
Accessibility outside of office hours via cell phone and email.
Weekend office hours may be required in the case of emergency, or a permanent schedule with a weekday off in lieu of a weekend day.
Tech savvy, including proficiency in Microsoft Office and call center technology.
Previous Salesforce experience preferred.
Ability to interact effectively with residents, vendors and employees at all levels of the Organization.
BENEFITS AND PERKS: Robust Benefits package including Medical, Vision & Dental Insurance, 401(K).
30% Rent Discount for full-time employees.
Educational Reimbursement.
Opportunities for professional development and career growth.
Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment.
The receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.
The Resident Services Manager- is responsible for overseeing and directing all Resident Services operations across the entire Kansas City portfolio.
As a Resident Services Manager, you will establish and implement plans for improved resident satisfaction, standardize best practices within the department, and train staff on how to provide exceptional customer service.
This is a full-time role WITH BENEFITS.
The base salary range for this role is $60k-$65k with quarterly bonus potential.
DUTIES AND RESPONSIBILITIES: Supervises resident communications, including calls and emails, to ensure customer service and pre-leasing activities are consistent with the mac brand.
Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for residents.
.
Oversee the move-in process: inspecting apartments, testing keys, scheduling move-in appointments, contacting new resident prior to move-in to prepare them, scheduling freight elevators, reviewing utility, lease and insurance policies, meeting residents in person on move-in day and following-up with residents after the move-in to ensure satisfaction Oversee all move-out processes including communicating with maintenance regarding pre move out inspections, collecting keys, moving occupants out in our computer system, paying particular attention to residents who have not moved-out on a timely basis to ensure rent is assessed and that there is no disruption to any new resident move-in.
Schedule staff so there is office coverage from 8am to 8pm seven days a week.
Ensure seamless, consistent communication, collaboration and follow-up efforts with Contact Center, leasing, construction, maintenance and design departments.
Reviews open work orders and communicate with residents regarding status.
Process roommate changes, sublet requests, storage and pet leases, and early lease terminations.
Work with unsatisfied customers and respond to internal surveys and public reviews.
Investigate resident disturbances, violations and complaints and work with legal department to remedy in accordance with the RLTO.
Perform lease updates (parking, storage, pet, sublets, tenant changes) and early lease terminations.
Complete monthly scorecards Coordinating, and enforcing system policies, procedures, and productivity standards with resident service team Continually assess training needs through auditing and monitoring of scorecards Assist HR with recruiting, interviewing, onboarding, training, reviews, documentation, and termination when necessary.
Must be knowledgeable and adhere to Sexual Harassment, Fair Housing guidelines, and Government, Federal, and Local laws and policies.
Performs other related duties and assignments as required.
QUALIFICATIONS Three (3) years plus years of prior professional real estate experience Prior management experience supervising more than 2 people.
Ability to work till 8pm and weekends.
Accessibility outside of office hours via cell phone and email.
Weekend office hours may be required in the case of emergency, or a permanent schedule with a weekday off in lieu of a weekend day.
Tech savvy, including proficiency in Microsoft Office and call center technology.
Previous Salesforce experience preferred.
Ability to interact effectively with residents, vendors and employees at all levels of the Organization.
BENEFITS AND PERKS: Robust Benefits package including Medical, Vision & Dental Insurance, 401(K).
30% Rent Discount for full-time employees.
Educational Reimbursement.
Opportunities for professional development and career growth.
Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment.
The receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.
• Phone : NA
• Location : Kansas City, MO
• Post ID: 9085177796
