Manager Enterprise Fraud Prevention & Detection

Duties & Responsibilities This position will report directly to the Director, Enterprise Fraud Operations and will be responsible for managing a multi-channel, specialized fraud prevention team and the associated systems and tools used for addressing fraud risk.
Supports UMB’s protection against multi-product, multi-channel payment fraud risk across various lines of business (Consumer, Commercial, Institutional Banking).
These payment types/channels will include Card (Debit and Credit), Check and Deposits, Digital Online Banking (Transfers, Bill Pays), Wire, ACH, Mobile, Realtime / Instant payments.
Develops and implements operational processes and mechanisms to proactively identify and detect frauds associated with stolen identities, synthetic identities, and ‘True Name’ identities (‘Credit Abuse’ cases).
Gather and analyze data on alerts/cases worked by the team of fraud analysts in order to understand the effectiveness of processes and identify the opportunities to develop better tactical approaches, greater agent expertise, and more suitable fraud detection solutions.
Develop strategies to optimize fraud detection with minimal adverse impacts to legitimate customers and transactions.
Monitor fraud trends and implement the required changes to operational processes to mitigate the risk identified through investigative findings.
Conduct detailed investigations and reporting on new account origination fraud, first-party abuse cases, stolen or synthetic ID fraud along with similar cases.
Work closely with the Enterprise Fraud Strategy Manager to implement appropriate mitigation strategies as well as performance reporting to fulfill overall business needs.
Ensure compliance with all regulatory requirements.
Works closely with product partners to identify new product fraud risks and develop/implement appropriate controls and safeguards to effectively mitigate risk.
Communicates regularly with peer banks and industry organizations to maintain awareness of industry risks and trends related to financial fraud and in particular ID Theft, synthetic IDs and customer impersonations.
Support the analysis and assessment of external vendors (including monitoring of existing vendor SLAs etc.
).
Must be familiar with principles of project management.
Must stay current with UMB’s fraud policies and procedures.
Furnishes and delivers professional presentations and fraud-performance reports at various forums and committees to multiple levels of leadership.
Must be able to deliver to stringent timelines confidently.
Other duties as assigned.
Knowledge & Skills MINIMUM: Solid understanding of fraud detection processes (ID Theft, Synthetic, ‘Credit Abuse’), policies, and tools Strong analytical problem-solving skills with ability to evaluate business problems and find optimal solutions.
Procedure documentation.
Process and workflow efficiency opportunities and implementation.
Demonstrates knowledge of report building and presentation of analysis results Advanced knowledge of Microsoft Office suite (emphasis on Excel) Demonstrates ability to work proactively & collaboratively in a team environment.
Demonstrates strong written communication skills.
Coach, mentor, and develop team members.
Demonstrates ability to manage time and meet deadlines.
Demonstrates ability to work proactively & collaboratively in a team environment.
Implementation of KPIs/KRIs (metrics) to measure performance PREFERRED: Working knowledge of Processor platforms (TSYS, FDR, FIS, others) tools/solutions Reporting software expertise (MS Power BI) Experience with industry fraud tools and risk models (FICO, LexisNexis, others) Experience creating Business Requirement Documents Experience in User Acceptance Testing Requirements MINIMUM: College graduate Minimum of 4 years’ experience in a fraud management role within a Lending institution PREFERRED: 2 years direct experience managing financial fraud linked to ID theft and synthetic identities.
6+ years fraud management experience covering Card and ‘non card’ (Deposits, Check, Digital/Online Banking) fraud detection.
Work Environment: Normal office environment Supervision/Management: Manager a multi-channel, specialized Fraud detection team with emphasis on customer impersonation, ID Theft, Synthetic identities, ‘Bust Out’ type fraud.
Compensation Range: Minimum: $69,230.
00 - Maximum: $179,300.
00 The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors.
In addition, this range does not encompass the full earning potential for this role.
Please see the description of benefits included with this job posting for additional information UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits.
Benefit offerings and eligibility requirements vary.
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