Senior Agency Service Manager

Working at Lockton At Lockton, we’re passionate about helping our people achieve their ultimate potential.
Our people are curious, action-oriented and always striving to make ourselves and those around us better.
We’re active listeners working to ensure understanding and problem solvers developing innovative solutions.
If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit Lockton Affinity, LLC Schedule Full-time Job type Standard Workplace Hybrid Your Responsibilities SUMMARY: Lockton Affinity, a division of Lockton Companies, located in Overland Park is looking for an insurance professional that is customer service driven.
The Senior Agency Service Manager position will be responsible for new business, retention of renewals, marketing and servicing needs of Lockton Affinity agent/clients within our Agent Development Team.
The position requires a solid understanding of Property and Casualty insurance fundamentals with a strong emphasis in Professional Liability.
The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for new business production and renewal retention within our Agent Distribution Team.
Develops and maintains favorable relationships with external agents with the goal of increasing new business submission flow and bind orders.
Initiates outbound calls to agents to follow up on pending quotes, ask for more submissions and gather feedback to help us adjust our strategy to maximize growth.
Negotiates with underwriters in regard to pricing, terms and conditions.
Monitors and reports on trends, opportunities, challenges and recommends solutions.
Responsible for gathering updated renewal information, following up for bind orders and renewing policies.
Monitor retention results for book of business and communicates trends to leadership team.
Receives and submits accurate service requests such as endorsements, certificates and audits Coordinate with other teams both internally and externally to ensure deadlines are met.
Effectively use multiple agency management systems to service bind and renew policies.
Makes positive contribution to customer/agent satisfaction and constantly strives to improve service to the customer.
Communicates in a positive manner to contribute to a cohesive, pleasant work environment.
Protect the confidentiality of information learned by performing the duties of the position.
Qualifications EDUCATION/EXPERIENCE: Bachelor’s degree in business or equivalent education and/or experience preferred but not required.
Firm working knowledge of commercial property/casualty coverages and services.
Current P&C insurance license, or ability to obtain immediately.
Previous experience with MGA or Retail Agency Preferred Ability to work with computer technology with little instruction with proficiency at spreadsheet and word processing programs Organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines.
Proficient in Microsoft Office software.
The preceding job description has been designed to indicate the general nature and level of work performed by Associates within this classification.
It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of Associates assigned to this job.
Equal Opportunity Statement Lockton Companies is proud to provide everyone an equal opportunity to grow and advance.
We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone.
We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences.
As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton Lockton is the largest privately held independent insurance brokerage in the world.
Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities.
As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people.
You belong at Lockton.
How We Will Support You At Lockton, we empower you to be true to yourself in all that you do.
Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time.
In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc.
Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity.
Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.