Patient Service Representative Lead

Position Title Patient Service Representative Lead Indian Creek National Bank Position Summary / Career Interest: The Patient Service Representative Lead is responsible for supporting the supervisor with creating a pleasant and seamless patient experience during all activities related to the front office of an ambulatory clinic, including scheduling, patient registration, copay collection and point of service paperwork.
The Patient Service Rep Lead must have thorough knowledge of all job functions, serve as a resource and have the ability to train other employees, in collaboration with supervisor/manager.
Responsibilities: Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.
Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers and specialties.
Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals.
Collecting copays and point of service paperwork when working in front desk role.
Provides patient support for the MyChart EMR System.
Explains facility policies and ensures patient and/or relative understands and signs the consent and insurance forms at the appropriate time.
Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
Complies with Medicare/Medicaid and other insurance rules and regulations.
Completes MSPQ as required for admission.
Responsible for check in/out and phone reception as needed.
Provides physician to physician consultation services to community referring clinicians and non-health system clinicians.
Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.
Will provide phone and web-based support for Marketing SEM campaigns, event registration, Partners In Care members as directed by management.
Responsible for other duties or projects as assigned by management.
JOB REQUIREMENTS Required: High School Diploma or equivalent.
Three (3) years’ experience ambulatory/admitting/patient registration, pre-registration & pre-certification or 1 year experience ambulatory/admitting/patient registration, pre-registration & pre-certification combined with associates degree completion .
Basic computer skills including Microsoft Excel, Word, Adobe and Office.
Customer service skills.
Ability to work well with others, maintain confidentiality and use good judgement Time Type: Full time Job Requisition ID: R-33243 We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
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