Retail Office Manager - FULL TIME with Benefits & Incentive - Cosentino's Price Chopper #106 8700 E. 63rd Street

Office Manager Position Objective: To assist customers in their shopping experience by leading all aspects of the Front Office Team in a way that not only promotes growth for the company, but also results in a team that delivers the service Cosentino’s customers have come to expect.
Reporting Structure: This position formally reports to the Store Director.
Status: This is an exempt position.
Knowledge The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge * A valid driver’s license is required.
* A liquor license must be obtained prior to the first day of work (If applicable).
* Completion of ongoing training and development as listed on the Casentino Learning Plan.
Non-Essential Knowledge * A high school diploma or equivalent is preferred.
Skills The following is a list of the basic skill requirements for this position.
Essential Job Functions * Able to effectively set and implement strategy for achieving operational excellence within the department, as well as implement operational goals set at the corporate level.
* Clearly communicate to team members the goals that have been set for the department, then implement plans to reach the set goals.
* Conduct effective interviews to hire the highest quality candidates for the department.
* Provide effective coaching, corrective actions, and performance evaluations to improve individual and team performance.
* Address employee relations issues and, if needed, effectively work with the Human Resource team to resolve issues.
* Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
* Provide direct supervision of the activities of all other members of the Front-End team in a manner that is operationally effective but is also motivating and respectful.
* Know and implement the Cosentino’s Customer Service Standards.
* Act in a cashier role as needed to ensure a friendly, convenient customer experience.
* Ensure team members have information they need to effectively perform in their roles (i.
e.
, policy or procedure changes, new merchandise information, sale information, etc.
).
* Accurately process all payment types, such as cash, checks, WIC, food stamps, coupons and other payment methods.
* Monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
* Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
* Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
* Ensure the front end is always clean and displays a professional overall appearance for customers.
* Navigate easily within the Kronos system to submit reports and information in a timely manner and works effectively with the Accounting Team when necessary.
* Ensure the daily deposit and the associated bookkeeping is done accurately.
* Responsible for opening and closing the office and/or ensuring another experienced member of the Front-End team is well trained to follow these procedures.
* Create schedules that effectively manage labor costs in a way that successfully balances the customer’s need for service with the company’s need to closely monitor expenditures.
* Efficiently and courteously handle all returns, exchanges and price adjustments.
* Ensure team compliance with all liquor and tobacco regulations, coupon redemption, currency transfers, MSB compliance, Western Union and money orders.
* Ensure all POS systems and cash office systems are running smoothly and contact appropriate services as needed.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Able to operate, clean and maintain all equipment safely and competently.
* Meet or exceed productivity standards to produce desired team and individual results.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions * Ensure all new employees on the Front-End Team receive orientation and other training as needed.
* Know and promote ads and specials to increase store sales and profits.
* Act as the point of contact for timely implementation of corporate customer service initiatives.
* Act as the point of contact for corporate IT team to organize any upgrades or installations.
* Practice open communication with store management team regarding any issues within the Front-End team.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities * Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 50 lbs.
, to a height of 34 inches.
* Bending and squatting, at times all the way to floor level.
Non-Essential Abilities * Climbing a ladder, possibly up to 5ft.
Experience Required 2 year(s): Supervised 25 - 50 team members 2 year(s): Retail or Grocery Education Required High School or better