Overview:
A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways.
We challenge ourselves to be a different kind of government because we care deeply about our community and each other.
Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization.
We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!
Job Description:
Johnson County Health & Environment department is looking for a qualified candidate to fill the position of a Customer Service Specialist to work in the Health Services Division.
The position is based at 11875 S Sunset Drive, Olathe, KS 66061.
This position provides excellent benefits, including health insurance, wellness programs and discounts, retirement programs, and various other discount programs.
This position will remain open through March 2, 2024, with first review of applicants on February 19, 2024.
Duties for this position will include:
Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.
Assist residents with basic questions and application assistance for Kansas Medicaid and the Affordable Care Act.
Job Requirements:
High school diploma or equivalent is required.
Bilingual; one year of customer service; one year of cashiering or money handling are preferred.
Experience can substitute for education.
Education can substitute for experience.
Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).
Successfully pass a criminal history check; and possess a valid driver’s license with an acceptable driving record.
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