*American Public Works Association* (APWA) serves professionals in all aspects of public works by providing innovative education and credentialing opportunities for professional development.
The *Member Services Specialist* is a critical component of the Membership & Engagement team, providing frontline comprehensive customer service to support an outstanding member experience.
*You’ll Love it Here If You…*
* Are truly committed and passionate about what you do
* Have a creative and innovative style
* Have a high bar for excellence and attention to the details
* Believe that teamwork leads to success
* Thrive in a fast-paced environment
* Love to work with members and companies
*About the Member Services Specialist Role:*
Customer-focused skills will enable you to be successful in servicing our members -- updating member records utilizing our association management system, directing customers to and guiding them through APWA’s website for additional information on products and services, suggesting programs, products and services available as a member, processing membership applications, ensuring accurate member data, and supporting association growth through member recruitment and retention efforts.
The member services functions are supported by a team of three dedicated, focused first-contact specialists.
The person in this position will be well-versed in all aspects of APWA with the goal of providing first contact resolution for the majority of contacts.
*What You Will Need to Succeed:*
* Associate degree required
* 2 years of related experience providing administrative support
* Exemplary customer service skills and orientation
* Excellent computer and communication skills
* Ability to manage multiple projects and tasks
* Strong team orientation
* Ability to prioritize workload, detail-oriented with flexibility to serve customers in a fast-paced environment
* Association experience is a plus
*What Will Differentiate You*
* Leadership: the desire to take initiative and actively contribute to the team and association
* Communication: the ability to communicate effectively and professionally with all levels of individuals including volunteers
* Commitment to service: prioritizing ownership and resolution for each contact
* Association Experience: working with an association and understanding the customer service needs of members and volunteers.
*Why APWA?*
We’re proud of the work we do because our work matters.
Every role at APWA contributes to advancing the quality of life for others as we support those who operate, improve and maintain public works and infrastructure.
With supporting over 30,000 members across North America, we’re always looking for motivated and inspiring people to join us.
We offer competitive compensation, insurance, and retirement benefits.
Along with investing in the APWA staff with professional development opportunities, leave time and a flexible work culture.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
COVID-19 considerations:
100% of our team is fully vaccinated against COVID-19.
New employees need to be fully vaccinated/plan to become fully vaccinated as a condition of employment.
Flexible work from home options available.
Application Question(s):
* Are you fully vaccinated with the COVID vaccine or are you willing to be fully vaccinated as a condition of employment?
* On a scale from 1-10, how would you rate your Office 365 technology skills (Word, Excel, PowerPoint, Outlook) with 10 being the highest rating?
Work Location: In person
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