POSITION TITLE: Guest Service Representative
JOB CODE: 61005
FT/PT: Part Time
FLSA STATUS: Non-Exempt
* Enters work place at scheduled time in uniform ready to begin work.
Properly clocks in.
* Ensures telephone service meets company standards.
Telephone answered within three rings, using proper script.
Transfer calls properly, perform wake up calls, take messages politely, and never give out a room number.
*Shifts needed: 7:00 a.
m.
to 3:00 p.
m.
& 3:00 p.
m.
to 11:00 p.
m.
*
* Properly check in and out guests.
* Properly handle reservations.
* Ensures property management computer procedures are correctly implemented.
* Properly answer guests questions for directions or other needs.
* Assist with laundry needing completion.
Fold linen, dry linen and wash linen as needed.
* Assist with cleanliness of lobby, corridors and elevator.
* Additional duties may be added as needed.
_*Supervisory and Leadership positions may become available*_
*EDUCATION:* General high school education or better preferred.
Must speak, read, write and understand the primary language
used in the workplace and by the guests.
*EXPERIENCE: *One year hotel or customer contact experience preferred.
IHG and Opera knowledge preferred.
*PHYSICAL: *Requires fingering, standing, walking, sitting, reaching, grasping, carrying, bending, stooping repetitive
motions, visual acuity, hearing, writing and good verbal skills.
On occasion may be required the ability to lift up to 15
pounds.
ABOUT THE ORANIZATION: At Leisure Hotels & Resorts, our people define our success, and we work deliberately to grow
and foster our internal culture.
This cultivation over many years is what sets us apart and how we deliver results.
Our fundamentals are rooted in honesty, transparency, fiscal responsibility, and talent management.
We seek authentic team members with the same values who genuinely enjoy working with people, want to grow with us, and create unique guest experiences.
Job Types: Part-time, Full-time
Pay: $16.
00 - $17.
00 per hour
Benefits:
* Employee discount
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
Ability to commute/relocate:
* Parkville, MO 64152: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Hotel experience: 1 year (Preferred)
Work Location: In person
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