Front Desk Agent

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance - Answer phone calls, respond to inquiries, and provide information about hotel services and amenities - Handle guest complaints or concerns, escalating issues as necessary to ensure guest satisfaction - Process payments and maintain accurate records of guest transactions - Assist with reservations and room assignments, ensuring accuracy and timely processing - Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations - Perform night audit duties, including reconciling accounts and preparing reports for management Qualifications: - Previous experience in customer service or hospitality preferred - Strong communication skills, both verbal and written - Proficiency in using phone systems and computer software (e.
g.
, reservation systems) - Ability to multitask and prioritize tasks in a fast-paced environment - Excellent problem-solving skills and ability to handle difficult situations with professionalism - Attention to detail and accuracy in handling guest information and transactions - Ability to work flexible hours, including evenings, weekends, and holidays Bilingual/Multilingual Skills: - Fluency in multiple languages is a plus, especially if it can assist in communicating with international guests Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Part-time Pay: $13.
00 - $15.
00 per hour Expected hours: 32 – 40 per week Benefits: * Employee discount * Flexible schedule * Paid time off * Referral program Schedule: * 8 hour shift * Day shift * Morning shift Work setting: * In-person Experience: * Hotel experience: 1 year (Preferred) Work Location: In person