Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and a creating a positive experience that will build and strengthen relationships with current and future customers.
Additionally, respond to electronic and written correspondence.
Essential Job Functions:
Regular Attendance.
Defined in the department as less than 9 points.
Adhere to all company policies and procedures including all safety guidelines.
Utilize electronic time management system to input time and attendance.
Maintain status to accept telephone and electronic constituent orders and requests.
Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
Input customer requests into database.
Research and review billing, product, or shipping questions.
Follow-up with constituent, as necessary.
Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
Extract mail and perform scanning processes, as necessary.
Accept and direct inbound calls to the appropriate department or service.
Non-Essential Job Functions:
Maintain confidentiality of all work.
Make outbound calls as required.
Education: Minimum high school diploma or GED equivalent
Experience:
Minimum one year customer service experience at Unity World Headquarters, preferably in Unity’s call-center environment.
Demonstrated effective interpersonal and verbal communication skills including phone skills.
Excellent organizational skills and ability to multi-task efficiently.
Computer Skills:
Minimum intermediate end-user of MS Office: MS Word, MS Excel and MS Outlook.
Proficient with internet research and mobile device applications.
Minimum intermediate end-user of database systems to maintain client account information.
Excellent keyboarding skills.
Certificates & Licenses:
Other Requirements:
Complete human resources skills testing: MS Word and MS Excel
If bilingual skill is indicated, human resources skills testing: Spanish-English Translation
Fluent bilingual (Spanish and English) skills preferred, when indicated.
Fluency includes reading, writing, and speaking both languages.
Competency Statement(s):
Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service.
Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions.
Values: Able to promote a safe and inclusive environment of integrity and honesty.
Physical/Mental Requirements:
N/A Not Applicable Activity - Not applicable to this occupation
O Occasionally Position requires this activity up to 33% of the time (02.
5+ hrs/day)
F Frequently Position requires this activity up to 33% of the time (02.
5-5.
5+hrs/day)
C Constantly Position requires this activity more than 66% of the time (5.
5+ hrs/day)
C Inside Work
N/A Outside Work
N/A Excessive Noise .
C Sitting/Workstation
C Use of Hands/Fingers
N/A Climb - Stairs/Ladders
O Lifting 10 Max lbs.
N/A Traveling
N/A Exposure to Hazards
C Read/See
N/A Exposure to Temperatures
C Talk/Communicate
O Standing/Walking
O Reaching: Forward
N/A Taste/Smell
N/A Stoop/Kneel/Crouch/Crawl
N/A Operate Equipment/Company Vehicles
C Operate Computers
(List Equipment Type):
Work Environment: Office Environment
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
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