Front Office Supervisor

Job Overview: We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager.
As the Front Desk Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences.
This is a key leadership role within our hotel, and we are looking for someone with excellent communication skills and a strong background in hospitality management.
Duties: - Manage the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and reservations - Train and supervise front desk staff to ensure high-quality customer service - Handle guest complaints or issues in a professional and timely manner - Coordinate with other departments to ensure smooth operations and guest satisfaction - Conduct night audits to verify accuracy of guest accounts and resolve any discrepancies - Maintain knowledge of hotel services, amenities, and local attractions to assist guests with inquiries - Utilize phone systems and other technology to efficiently handle incoming calls and messages - Ensure adherence to hotel policies and procedures, as well as safety and security protocols - Assist with administrative tasks such as scheduling, payroll, and inventory management Experience: - Previous experience in a front desk or guest services role within the hospitality industry - Strong knowledge of hotel operations and procedures - Excellent customer service skills with a friendly and professional demeanor - Ability to handle difficult situations with patience and diplomacy - Proficiency in phone etiquette and handling multiple phone lines - Bilingual skills are a plus - Familiarity with hotel management software systems If you are a detail-oriented individual with a passion for providing exceptional guest experiences, we would love to hear from you.
Join our team as the Front Desk Manager and contribute to our commitment to excellence in hospitality.
Job Type: Full-time Pay: From $15.
50 per hour Expected hours: No less than 40 per week Benefits: * Employee discount * Free parking * Referral program Schedule: * 12 hour shift * 8 hour shift * Evening shift * Morning shift * Night shift * On call * Overnight shift * Weekends as needed Ability to Relocate: * Platte City, MO 64079: Relocate before starting work (Required) Work Location: In person