Hotel Front Desk Agent

*The Opportunity:* The Home2 Suites is looking for a Front Desk Agent.
We are a Hilton hotel located near the KU Medical Center.
The Home2 Suites is a beautiful and modern all-suites property with 89 guest rooms.
*Shifts* * Full Time: 40 Hours * The ideal candidate will have open availability.
* AM: 7am-3pm * PM: 3pm-11pm *Responsibilities* * Manage hotel front desk responsibilities which includes answering phones, guest check-in and check-out, billing and payment collection, and fulfilling guest requests.
* Clean and organize front desk, lobby and back office spaces.
* Communicate and collaborate with other hotel departments including housekeeping and maintenance to ensure a seamless guest experience.
* Address and resolve guest issues and complaints independently.
* Having strong attention to detail when handling guest billing.
* Handle other responsibilities as needed/directed by hotel management.
*Skills* * Possessing an ability to multitask.
* A positive attitude and a commitment to working as a team.
* Flexible schedule, including weekends and holidays.
* Passionate about delivering excellent guest service in every guest interaction.
* Confidence working front desk shifts independently.
* Skilled with computers and ability to learn new programs as directed like Excel, Word, and hotel operating system.
(PEP) * Excellent communication skills (important both for guests and internal collaboration).
* Able to handle stressful situations and solve problems in a calm, professional manner.
* Physically able to perform all responsibilities including but not limited to standing for extended periods and lifting up to 50 pounds.
*Benefits* * Health Insurance * Dental Insurance * Vision Insurance * Hilton Hotel Employee discount * PTO We look forward to meeting you! Job Type: Full-time Pay: From $15.
00 per hour Benefits: * Dental insurance * Employee discount * Health insurance * Vision insurance Schedule: * 8 hour shift * Holidays * Monday to Friday * Overtime * Weekends as needed Work setting: * In-person Ability to commute/relocate: * Kansas City, KS 66103: Reliably commute or planning to relocate before starting work (Required) Experience: * Hotel experience: 1 year (Preferred) Work Location: In person