*Job summary*
Our guest service associates are the “front line” of our hotel team, interacting the most with guests and often having the greatest impact on the overall guest experience.
As a member of the guest services team, your work at the front desk is critical to ensuring that our guests have a fantastic stay from arrival to departure.
*Compensation & Benefits*
* Performance reviews (with raise eligibility) at 3 months, 6 months, then every 6 months.
* Quarterly bonus plan with revenue sharing and team performance incentives.
* Health, vision and dental insurance (full-time associates).
* Paid vacation (full-time associates).
* $500 referral bonus for referring new employees.
* 401(k) with 3% employer contribution (no employee match required).
* Up to $500 per year in tuition assistance.
* Hotel discounts for employee, family and friends through brand discount programs.
* Opportunities for promotions into leadership roles.
*Job responsibilities *
* Manage traditional hotel front desk responsibilities including answering phones, guest check-in and check-out, billing and payment collection, and fulfilling guest requests.
* Clean public and back office spaces including lobby, restrooms, windows, etc.
* Assist with housekeeping, laundry and food and beverage operations as needed.
* Communicate and collaborate with other hotel departments including housekeeping and maintenance to ensure a seamless guest experience.
* Address and resolve guest issues and complaints.
* Handle other responsibilities as needed/directed by hotel management.
*Qualifications *
* A positive attitude and a commitment to working as a team to deliver excellent service.
* Flexible schedule – weekdays, weekends, and holidays (weekend/holiday availability required).
* Passionate about delivering excellent guest service in every guest interaction.
* Comfortable working as the only front desk agent on shift most of the time.
* Strong computer skills, organization skills and attention to detail.
* Ability to multitask and handle multiple responsibilities at once.
* Excellent communication skills (important both for guests and internal collaboration).
* Able to handle stressful situations and solve problems in a calm, professional manner.
* Physically able to perform all responsibilities including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds.
* Able to successfully pass a drug test and background check.
Job Types: Full-time, Part-time
Pay: $12.
00 - $13.
00 per hour
Expected hours: 20 – 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Paid time off
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Night shift
Experience:
* Hotel experience: 1 year (Preferred)
Work Location: In person
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