Dispatcher

Pay,Benefits, & Work Schedule Two full-time positions available with the Water Department, Meter and Field Services Division located at 4800 E.
63rd Street Salary Range: $19.
27-$29.
39/hour Normal Work Days/Hours: Sunday-Tuesday and Friday and Saturday 3:30 p.
m.
to 12:00 a.
m.
and 11:30 a.
m.
to 8:00 p.
m.
Application Deadline Date: April 15, 2024 Responsibilities Receiving and recording telephone messages and complaints directed to a department of the municipal government as well as receiving and dispatching messages, personnel, maintenance crews, and equipment over a radio communication system on an assigned shift.
Participating in the prompt, efficient dispatch of messages, personnel, and equipment in response to complaints, or emergency, routine service, and related requests.
Work requires considerable application of personal initiative and independent judgment and affords considerable latitude for flexibility in methods used, subject only to restrictions as set down by city policies.
Exercises considerable independent judgement while following preset standard operating procedures for some core functions of the job.
Qualifications REQUIRES high school graduation and 1 year experience in processing and receiving calls in a public or private customer service environment.
Must pass a pre-employment drug screen as prescribed by the City.
Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline.
Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment.
Applications and/or resumes may not be considered if information is incomplete.
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City’s Applicant Tracking System.
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.
S.
Secretary of Education.
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma.
Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.
S.
Department of Education and recognized by the U.
S.
Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions.
Some positions require a post offer drug screen and/or physical.
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace.
The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity.
For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.
org.
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists).
To claim veterans’ points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during “wartime” and a last discharge or release under honorable conditions.
(DOD) 38 U.
S.
Code § 4211).