Customer Service Representative

*Customer Service Representative, CSR * *About us * Complete Legal is an independent full-service litigation support and electronic discovery firm headquartered in Kansas City with full-service hubs in Chicago, New York City, and St.
Louis, and offices in Boston and Nashville.
Employee-owned and operated, Complete Legal streamlines the legal industry’s approach to eDiscovery, information governance and data management.
*Position Overview & Description * As a Customer Service Representative, you will partner with the sales team to ensure clients are satisfied with the products and services they’ve received.
A CSR is responsible for supporting our clients and the sales team to help add value and ensure quality.
The CSR is a client facing role that helps build long-lasting relationships.
*To be considered for this position, please submit your resume, and fill out a short survey.
Copy and paste the link below into your browser: https://go.
cultureindex.
com/p/DtUgAsNpKfXYatlSons * *Experience, Qualifications, Requirements * * Demonstrated ability or high aptitude to learn to sell through delivering service.
* Must be able to develop relationships with our clients and identify sales opportunities.
* Ability to provide comfort and add value to each interaction with repeat and new customers within firms.
* Knowledge of or willingness to learn Salesforce for daily schedule management and capturing client data * Support both Senior Account Managers and Account Managers where needed.
* Work as part of a team while growing as an individual contributor.
* Ability to clearly communicate through all forms of communication, including written.
* Proactively maintaining communication channels with clients via phone, email, or face-to-face meetings * Onboarding new clients to help them understand the full suite of company products, programs, and services.
* Acting as the point of contact for clients to access our services.
* Be able to demonstrate the ability to excel at multi-tasking, prioritizing, and managing your time efficiently and effectively.
*Preferred skillset: * * Ability to work independently and as part of a team * Excellent organizational and time management skills * Excellent interpersonal, oral, and written communication skills * Experience writing and delivering communications to other departments * Ability to work with little supervision and the ability to take initiative * Strong attention to detail * Ability to build long-lasting and meaningful relationships with clients * Analytical skills and ability to work with large data sets *Physical Demands and other requirement: * Ability to lift and move up to 35-pound document boxes.
Reliable transportation *To be considered for this position, please submit your resume, and fill out a short survey.
Copy and paste the link below into your browser: https://go.
cultureindex.
com/p/DtUgAsNpKfXYatlSons * Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person