Client Services Coordinator - Employee Health & Benefits - Overland Park, KS (MMA Upper Midwest)

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Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.
It’s a result of hard work by extraordinary people.
More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.
Learn more about what makes us different and how you can thrive as a Client Services Coordinator at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities.
With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Services Coordinator on the EH&B team, you’ll Assist in the overall servicing of assigned accounts; handling day-to-day workflow of the servicing process and effectively communicating with Consultants/Producers, Client Management teams and clients through marketing, prospecting and servicing new and renewal business.
Job Profile Description • Provides day-to-day client services in accordance with company standards & as directed from the carrier and/or Client Management team • Works closely with Benefits Services Supervisor in making sure timeframes, special requests, etc.
are completed as requested.
• Responsible for maintaining/updating the marketing/quoting templates as well as ensuring applicable internal forms are up to date which includes coordinating with Benefits Services Supervisor.
• Implements electronic underwriting process (EasyAppsOnLine) w/clients, sets up each employee in the system(s) & answers questions/conducts follow ups, as needed • Obtains benefit quotes for employer groups from carrier websites for new clients and renewals • Processes eligibility for clients when HR Consulting Agreement is in place - benefit enrollments, terminations, and COBRA submissions to carriers on behalf of selected clients • Follows up with carriers on quotes and enrollment submissions/corrections, as needed • Prepare benefit analysis/spreadsheets, start benefit overviews, coverage summary sheets and requests for proposals as needed • Complete Broker Transparency reports and other compliance documents for regulatory adherence and audit needs • Coordinates and assists Client Manager in preparation of employee supplies for clients’ annual enrollment and new hires • Responsible for tasking selected items to ReSource Pro (RSP) for completion and checking for accuracy once task returned to Client Service Coordinator.
• Assists Client Manager with the renewal and day-to-day activities – process Benefit Point updates, save carrier renewal letters into Image Right repository, etc.
• Support Consultants/Producers and Client Management Team with special projects as requested • Performs other duties as assigned Our future colleague.
We’d love to meet you if your professional track record includes these skills: • Aptitude to learn technical knowledge of benefits insurance coverages • Ability to work in team environment - works well and efficiently with multiple people, different personalities, and juggling multiple deadlines • Strong organizational skills and eagerness to ask questions when in doubt • Will require active Life and Health license if not already licensed These additional qualifications are a plus, but not required to apply: • Prior insurance experience would be a plus • Knowledge with Benefit Point, Image Right, and/or Applied/EPIC AMS We know there are excellent candidates who might not check all of these boxes.
Don’t be shy.
If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization.
We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are: • Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid work • Charitable contribution match programs • Stock purchase opportunities To learn more about a career at MMA, check us out online: https://marshmma.
com/careers or flip through our recruiting brochure: https://bit.
ly/3Qpcjmw Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick: • https://www.
instagram.
com/lifeatmma/ • https://www.
facebook.
com/LifeatMMA • https://www.
linkedin.
com/company/marsh-mclennan-agency/ Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
We are always seeking those with ethics, talent ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers #MMAEHB