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CUSTOMER SERVICES CLERK (SFS)

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Posted : Saturday, May 18, 2024 09:39 PM

United States Postal Service External Publication for Job Posting 11615938 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited.
Branch Marketing Job Posting Period 01/15/2024 - 01/20/2024 This job has an exam requirement.
Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam.
Examining will continue until capacity has been reached.
Job Title CUSTOMER SERVICES CLERK (SFS) Facility Location USPS STAMP FLMNT SVCS 8300 NE UNDERGROUND DR STE 210 KANSAS CITY, MO 64144 CONTACT INFORMATION: Albert Esquivel | albert.
h.
esquivel@usps.
gov | (816) 545-1318 | MGR CUSTOMER RELATIONS (SFS) Position Information Title: CUSTOMER SERVICES CLERK (SFS) FLSA Designation: Non-Exempt Occupation Code: 0530-0006 Non-Scheduled Days: Saturday, Sunday Hours: 0715 - 1545 SALARY RANGE: Starting annual salary $55,499 paid bi-weekly FINANCE NUMBER: 282473 BENEFIT INFORMATION: This is a career position which offers excellent benefits.
Newly hired employees are covered by the Federal Employees Retirement System (FERS).
Upon hire, employees are eligible to contribute into the Thrift Savings Plan (TSP) which is similar to 401(k) plans.
We also offer the option to enroll into the Federal Employees Health Benefits (FEHB) program as well as the Federal Employees Group Life Insurance (FEGLI).
Dental, Vision and Long-Term Care Insurance Programs as well as Flexible Spending Accounts to cover eligible out-of-pocket health care and dependent care (day care) expenses are also available.
We offer eleven paid federal holidays as well as accrued vacation and sick leave.
Persons Eligible to Apply All U.
S.
Citizens, lawful permanent resident aliens, citizens of American Samoa or other territory owing permanent allegiance to the United States.
Applicants entitled to veterans’ preference and/or covered by the Veterans Employment Opportunity Act may apply for any posted position.
Applicants must apply online at www.
usps.
com/careers to be considered for this employment opportunity.
You must have a valid email address to apply as communication regarding employment opportunities, examinations (when applicable), and background checks will be sent by email.
Please add the following email domain addresses to your contact list to allow all correspondence to be received - @usps.
gov; @psionline.
com; @geninfo.
com; @uspis.
gov.
EXAM: If an exam is required and you are invited to take the test, instructions regarding the exam process will be sent to you via email.
Please ensure you can receive email messages from our test vendor and follow instructions carefully so you can be considered for this employment opportunity.
SCREENINGS: You may receive multiple requests for background checks in regards to this employment opportunity.
Respond to all requests quickly as we anticipate filling our vacancies quickly and nonresponses may result in disqualification for this opportunity.
Background Check The Inspection Service criminal background check is conducted using United States information resources only (e.
g.
, FBI fingerprint check, state and county checks).
A criminal background check involves a 5-year inquiry for any location where the individual has resided, worked or gone to school within the United States or its territories.
As a result of this limitation, the criminal background checks of individuals who have not resided in the United States or its territories for the preceding 5-years may not be considered complete.
The Inspection Service may be able to process inquiries for U.
S.
Citizens only, but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.
S.
government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or as an employee of a U.
S.
-based employer/company.
If the Inspection Service is unable to perform a complete background check because of residency outside the United States, such individuals will be ineligible for Postal employment.
Functional Purpose Performs a variety of clerical and administrative duties related to stamps and stamp product orders, subscription services, deposit accounts and customer account maintenance.
DUTIES AND RESPONSIBILITIES 1.
Reviews, researches, composes, types, and signs correspondence related to stamps and stamp products regarding customer inquiries, subscription services, deposit accounts, and customer account maintenance.
2.
Advises customers of procedures for stamp and stamp products order services; provides general stamp and stamp product information via correspondence or telephone.
3.
Resolves customer and subscriber complaints and problems; makes referrals to other areas for resolution, if appropriate.
4.
Takes all actions necessary to open and close accounts; processes exchanges, stock returns, automatic charge authorizations, and partial and full claims; prepares vouchers; may order stamp stock from vaults and have accountability.
5.
Maintains all necessary files, records, and mailing lists; operates all standard office equipment including FAX.
6.
Performs other job related tasks in support of primary duties.
SUPERVISION Supervisor of unit to which assigned.
The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals.
Successful candidates must demonstrate through a combination of education, training, and experience the following requirements: Requirements DOCUMENT DATE May 5, 2005 FUNCTION Performs a variety of clerical and administrative duties related to stamps and stamp product orders, subscription services, deposit accounts and customer account maintenance.
DESCRIPTION OF WORK: See the Standard Position Description for the Occupation Code given above.
REQUIREMENTS KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: This section is composed of Knowledge, Skills, and Abilities (KSAs) which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily.
Applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be nonpostal.
Ratings are based on the demonstration of the level of possession of each of the KSAs.
Failure to demonstrate any KSA is disqualifying.
1.
Knowledge of word processing systems refers to the function of components in a word processing system and an understanding of techniques and procedures used for input, revision, editing, formatting, and printing.
2.
Calculating skill with speed and accuracy refers to operating calculators, adding machines, and similar keypad operated equipment for tasks involving tallying, computing, or recording numerical figures.
3.
Ability to maintain records and prepare reports.
4.
Ability to resolve personally problems of a routine nature.
5.
Ability to give understandable information in verbal and written form.
6.
Ability to follow oral instructions.
7.
Ability to work without immediate supervision.
8.
Ability to work and deal with people refers to working in cooperation and interacting positively with customers and coworkers, exercising courtesy, etiquette, and self-control.
EXAMINATION REQUIREMENTS: 1.
Applicants must demonstrate clerical and verbal abilities by successful completion of Postal Service Test 710.
2.
Applicants must demonstrate the ability to type at a net rate of 45 words per minute in a 5 minutes test.
This must be demonstrated by successful completion of Postal Service Test 712.
PHYSICAL REQUIREMENTS: Applicants must be able to perform the physical requirements of the position with or without reasonable accommodation.
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.
S.
Postal Service's requirement to be drug free.
Applicants must also be a U.
S.
citizen or have permanent resident alien status.
IMPORTANT INFORMATION: Applications must be submitted by 11:59 p.
m.
, Central Time, of the posting's closing date.
Applicants claiming veterans' preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form 214) or other proof of eligibility if claiming 10-point veterans' preference.
The United States Postal Service (USPS) is an equal opportunity employer.
The USPS provides reasonable accommodation for any part of the application, interview, and/or selection process, please make your request to the examiner, selecting official or local manager of Human Resources.
This request can also be made by someone on your behalf.
Explain the nature of your limitations and the accommodation needed.
The decision on granting reasonable accommodation will be on a case-by-case basis.
The Fair Chance to Compete for Jobs Act of 2019 (Fair Chance Act) prohibits the Postal Service from inquiring into the criminal history of applicants before a conditional offer of employment has been made and sets out penalties for individual employees who violate the law.
An applicant who feels their rights under this federal law have been violated has 30 days from the date of the alleged violation to file a complaint with the Postal Service at FairChanceActSupport@usps.
gov.
Further information can be found at www.
usps.
com.
SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.

• Phone : (816) 545-1318

• Location : 8300 NE Underground Dr # 210, Kansas City, MO

• Post ID: 9055423423


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