Climate Control Heating Cooling & Plumbing
Save on childcare! Weekends only - Weekend CSR/ Dispatch - Friday, Saturday, Sunday (Monday optional)
This is a great opportunity to start a new career with Climate Control, a fast-growing Heating, Cooling & Plumbing company that is driven by our 7 Core Values: Over the Top Service, Integrity, Respect, Punctuality, Teamwork, Accountability, and Performance.
Life is better at Climate Control!
If you want to join a dynamic team of individuals then we are the crew for you! Our call center team is filled with customer service-minded individuals that are engaging on the phone, problem-solving go-getters.
We are seeking to add a weekend warrior to our call center team that is available to work Friday, Saturday & Sunday (Monday optional)
Ideal candidates have experience in call center environments, outbound calling, telemarketing, or other phone-based experience and are highly motivated and competitive, with a strong work ethic and exceptional customer service skills!
Come meet us, see our teams in action, and review the job details.
If you have Phone & Microsoft computer skills then we can train you to do this job.
We just need career-minded, reliable, dependable, dedicated individuals to push our team’s successes further.
We are proud to offer:
Competitive Pay
Management Support
Medical, Dental, Vision, Life, Short Term Disability & More
401(k) Retirement Plan with Match Program
Growth & Advancement Opportunities
On-going Training & Development
We are a Substance - Free Workplace and applicants are subject to a pre-hire drug screen.
* Compensation Determined upon Employment **
Job Duties:
Provide fast, friendly, and fun customer service to both internal and external customers
Answer incoming calls related to service, billing, and other departments.
Schedule service/estimate appointments in a timely manner.
Make outbound calls to book, confirm, and survey upcoming or completed appointments
Manage & deescalate customer concerns and work to resolve them efficiently and effectively
Answer questions and resolve issues related to past or future services
Other assigned duties as directed by management
Education and Experience:
High School Diploma or equivalent required
Previous customer service experience preferred
Key Competencies:
Ability to remain professional and courteous with customers & other field employees at all time
Ability to work under pressure
Critical thinking and problem solving skills
Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Basic computer & data entry skills
Ability to read from scripts
Physical Requirements:
Must be able to sit for long periods of time
Must be able to work varying shifts including days, nights, weekends
Pay: DOE
Climate Control Heating Cooling & Plumbing
937 S.
Brown Street, Liberty MO 64068
Visit our website: climatecontrolkc.
com
Job Type: Depending on candidate availability
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