Customer Support

Duties/Responsibilities: Daily communication with customers regarding timelines, deliverables and all other customer service related topics.
Process customer orders in the ERP system and confirm stock, provide price confirmation, delivery date, anticipated delays and any additional information needed by the customer for their production schedules.
Managing discontinued items and holds are removed to ensure proper shipping.
Receive customer complaints and coordinate product return/complaint resolution with the returns department.
Answer incoming calls and address question or direct to responsible party Monitor order shipping times to ensure they are meeting the average turnaround time Locate order errors and contact the customer for clarification.
Compile statistical analysis and prepare various reports as requested internally or by customers.
Required Skills/Abilities: Excellent verbal and written communication skills Must be detail oriented and have proven quality driven work habits Proficient in Microsoft Office Excel and Outlook Ability to identify problems, brainstorm and analyze answers, and implement best solutions Education and Experience: Bachelor’s Degree, strongly desired 1-3 years experience in business related customer service role Work Location: Lenexa, KS Schedule: 8:30am-5:00pm M-TH & 8:30am-4:00pm F