Mark-it Express is a fast-growing asset-based 3PL, Intermodal trucking, and freight brokerage company based in Chicago.
As we continue to grow, we are looking for new talent to join our team!
We are hiring a *Customer Service/Dispatch Coordinator *to begin as early as next month!
This is a great opportunity for a self-motivated individual, who has strong analytical and computer skills, strong attention to detail and is enthusiastic to work in a fast-paced ever-changing environment.
At Mark-it Express, we believe strongly that each partnership is unique and requires personalized solutions.
By using a consultative approach, we provide customers with solutions that balance service and cost, while implementing best practices to increase supply chain efficiency and profitability.
Our mission is to service the needs of our clients at locations across the Midwest with on-time delivery, courtesy, safety, and efficiency.
With quality equipment driven by our dedicated and experienced team of drivers, we are sure to meet the customer’s needs.
As we continue to grow, we need individuals who align with our core values.
Named as one of Crain’s Fast 50 List of Fastest Growing Companies and Inc.
Magazine’s List of Fast-Growing Companies.
We are supported by the latest in information technology offering real-time tracking and tracing, as well as customized reporting, billing, and inventory.
Our team is available 24/7, 365 days a year.
Drive your career forward at Mark-It Express.
*Position Overview: *We are looking for an enthusiastic and highly motivated candidate for the position of *Customer Service/Dispatch Coordinator.
*
*Primary Duties & Responsibilities*
Assist our Customer Service Manager by performing the following duties:
* Assist the intermodal operations team in managing freight movement.
* Obtain and review necessary documentation from vendors, customers, or service providers.
* Ensure accuracy and completeness of invoices, including attachments and fuel service charges.
* Maintain and manage the Invoice Hold Report for timely submissions.
* Daily database entry of load information.
* Provide weekly reports on outstanding invoices.
* Assist with the research and resolution of payment exceptions.
* Monitor freight movement and provide status reports to customers.
* Ensure compliance with all company policies and safety regulations.
* Perform tasks to support customer requirements and company goals.
Dispatch Duties as needed:
* Manage driver performance, route scheduling, and equipment maintenance.
* Collaborate with various teams to meet operational goals.
* Provide leadership to drivers and enforce company policies.
* Optimize driver performance for on-time deliveries and compliance.
*Qualifications, Education, & Experience*
* High school diploma or GED required.
Higher education preferred.
* Strong verbal and written communication skills.
* Ability to plan, prioritize, and manage multiple tasks.
* Knowledge of MS Office and computer software programs; specifically Profit Tools.
* Exceptional customer service skills.
* Preferably one or more years of related experience and/or training.
*What We Offer:*
* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
* Competitive salary and benefits package.
Job Type: Full-time
Pay: From $55,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
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