About the Job:
Build your best future with the Johnson Controls team
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.
Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe.
You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.
We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
Competitive salary.
Paid vacation/holidays/sick time.
Comprehensive benefits package including 401K, pension, medical, dental, and vision care.
On-the-job/cross-training opportunities.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
Customer Service Agents and/or Dispatchers Needed:
Starting at $14-$16 hourly based on experience! Looking for advancement and a raise?
This position has a built-in promotion program that will allow you to earn 2 raises in your first six months!
What you will do:
Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.
You will learn about the dispatch operator role and standard operating procedures through our paid training course.
Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notifies responsible parties.
Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.
How you will do it:
As an Emergency Dispatch Operator, you will participate in a five-week training program.
We provide a fun and interactive learning environment.
You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator.
You will also be automatically enrolled in our Completion Bonus Program, where they will be able to earn 3 bonuses in your first year!
What we look for:
Required:
High school diploma or GED preferred.
Multiple shifts available.
Minimum of six (6) months of customer service experience; one year or more call center experience preferred.
Preferred:
Excellent communication skills.
Able to type between 20 - 25 wpm.
Basic knowledge of computer applications.
Ability to work efficiently under pressure.
Strong problem-solving skills.
Strong organizational skills.
Strong work ethic.
Schedule:
Afternoon & Evening Shifts Available! Full Time or Part Time
Training Class Start Date: Monday, December 11th
Time: 8:00 AM - 4:30 PM Monday through Friday for 4 weeks
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