Part-Time Senior Living Advocate/Hybrid Remote Contact Center Representative

Part-Time Senior Living Advocate/Hybrid Remote Contact Center Representative Our purpose here at Serviam is to transform the way America cares for Seniors.
The Family Advocate position is a critical part of the Serviam VIA Contact Center.
This position is often the first point of contact for senior living or active 55+ living individuals so it requires a great deal of empathy and superior customer service skills.
Responsibilities: Answering incoming customer calls from seniors or family members on behalf of seniors and taking appropriate action for each call Making outbound calls to prospects who have inquired about senior living Utilizing company policies to qualify individuals based on location, finances, and care level for our members Maintain quality ratings based on explicit criteria set forth by the company Attend mandatory training and call review sessions to stay up date on product or company policy changes Schedule community tours after qualifying prospects, maintain a call cadence to ensure proper follow-up with prospective residents Ability to work using Macintosh computers to research and input data into the Serviam VIA platform Ability to work weekends and holidays with flexible or fixed schedules and the ability to work hybrid from home and in office Candidate Profile: Our Family Advocate team is often the first point of contact for senior living or active 55+ living, so we are interested in hiring empathetic individuals with knowledge of senior living, a commitment to prospect and client satisfaction, and an ability to make quick and accurate decisions.
This position is ideal for Social Workers, Teachers, Counselors, Psychologists, Medical/Healthcare professionals, or students pursuing these majors.
Qualifications: Preferred Bachelor’s degree or pursing a degree in a related field including Psychology, Social Work, Counseling, Education and Healthcare Senior living experience a plus Strong computer skills Excellent interpersonal communication skills High level of professionalism Must be available to work holidays, evenings and weekends Must pass background check Strong Customer Service: Dedicated to the highest level of customer service Integrity: Strong ethical standards and acts with integrity in all interactions Open Minded: Open to innovative ideas from other member of the organization Self-motivation: An enthusiastic drive to grow the business Detail-oriented Must be able to attend a 1-week training program, Monday-Friday, normal business hours, with additional in-house training as needed Benefits and Perks include: Employee Referral Program Volunteer Opportunities Social & Community Events .
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And many more! About Serviam Care Network At Serviam, our purpose is to be in service to the transformation of how America cares for seniors.
To do that, we must be a company that holds itself to a higher standard of delivering the best experience imaginable to our clients.
From the people on our team to the technology and services we deliver, Serviam is changing what people in the senior care industry believe is possible.
That kind of change can only happen with the commitment of people as purpose driven as we are.
Serviam is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.