First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades.
We are a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future.
At First Federal, you'll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all.
You'll have boundless opportunities for growth – whether it's personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.
Your success is our success.
When our employees feel valued, our customers feel valued, and our community grows.
Hear what our team members have to say: https://www.
youtube.
com/watch?v=GNPKmutbydo
JOB SUMMARY
The Customer Advisory Associate will provide exceptional customer service based on knowledge of First Federal Bank services, products, and troubleshooting techniques.
This role assists in delivering Customer Advisory Center (CAC) objectives, analysis of CAC data, and improving performance and processes, in the effort to better support customers.
The Customer Advisory Associate will be responsible for individual and team outcomes involved with delivering exceptional experiences to “wow the customer” while going the extra mile for customers choosing to use our phone, online, and mobile delivery channels.
The position requires training/work onsite for at least the first 90 days and can potentially move to a hybrid work situation once the support center and position are well established.
We offer flexible scheduling of shifts during the following hours of operation: Monday through Friday 8 am – 6 pm, Saturday, 8 am – 12 pm.
Alternating weekend shifts will be expected.
A DAY IN THE LIFE OF A CUSTOMER ADVISORY ASSOCIATE
As a frontline representative of the bank, you have the extraordinary opportunity to be our first impression by engaging with our customers and community partners in handling both inbound and outbound calls in a fast-paced environment.
You will serve as a trusted advisor via phone, email, and mobile delivery channels to develop and deepen relationships through customer education, providing solutions, and offering recommendations based on customer need.
ABOUT YOU
The ideal candidate will have the following skills, education, and experience:
• High school diploma or general education degree (GED).
• 1 – 3 years of previous experience in a customer support role.
• Exceptional customer service, active listening, verbal and written communication and problem-solving skills.
• Demonstrated ability of effective selling, cross-selling, and referral skills.
• Knowledge of customer information systems, bank website, and bank products/services.
• Ability to multitask in a fast-paced environment.
• Ability to represent the bank in a manner that maintains and expands customer relationships, contributes to the bank's growth, and enhances its image.
• Professional phone voice and previous experience working in a financial institution is preferred.
If you'd like to join the Family, click the ‘Apply now' button to start your journey toward a new, rewarding career in banking!
Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.
First Federal actively seeks to recruit and hire protected veterans.
First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.
Whatsapp
