*Overview: *
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world.
The below job opportunity is for one of our clients specializing in biotechnology product development services.
Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education.
As the global leader in serving the field of science, our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier, cleaner, and safer.
Our client's global team is committed to delivering an unparalleled blend of cutting-edge technologies, convenient procurement options, and pharmaceutical services under their industry-leading brands.
*Summary:*
* Responsible for inbound call traffic into Microbiology Division (MBD) Customer Service from both internal and external customers.
* Provide order entry and schedule agreement support and resolutions to external and internal customers.
Handles all customer inbound related calls to include tracking, order status, notifications, and escalated issues.
* Handles customer order concerns by providing customer world-class customer service and meeting customer scheduling expectations.
* The Customer Care Specialist is responsible for providing outstanding service to both external and internal clients to achieve business goals and objectives.
Our ideal candidate will be customer-oriented, an advocate for the client.
*Key Responsibilities:*
* Handles and responds to all inquiries of customer problems, orders, and general inquiries for all issues related to order fulfillment, including schedule changes, and delivery timelines.
Inquiries occur via a variety of channels – including phone, e-mail, or other channels.
* Efficient and accurate entry of orders.
* Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of stakeholders including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely issue resolution.
* Provide account management for customers to ensure satisfaction is achieved and business objectives met.
* Strives to exceed set service levels and Individual/Department/Company Targets.
* Handles all queries within the established process
* Provide proactive communication regarding product availability, supply chain delays, or other issues to the assigned customers, sales team, and internal personnel.
* Reallocate products based on inventory levels to meet scheduling agreement requirements, as needed
* Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology
* Participates with team members to improve communications, accountability, and team success
* Participates in the departmental training plan and contributes to a focus on continuous personal improvement
* Effectively plans and prioritizes workload every day to avoid backlogs.
* May be required to perform other related duties as required and/or assigned by the Manager
*Minimum Requirements/Qualifications:*
* High school graduate or equivalent required; Bachelor’s degree is preferred
* 2+ years of related Customer Service experience required
* Demonstrate working knowledge of personal computer applications such as Microsoft Office Tools.
Knowledge of ERP Systems
* Ability to identify, solve problems, and multi-task
* Ability to diffuse customer dissatisfaction
* Detail oriented
* Beginner level with Excel
* Troubleshooting experience
* Takes initiative
* Team oriented
* Flexible with scheduling and re-prioritization to assist with meeting deadlines
*TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.
*
Job Types: Full-time, Contract
Pay: $18.
00 - $20.
00 per hour
Work setting:
* In-person
Ability to Relocate:
* Lenexa, KS 66215: Relocate before starting work (Required)
Work Location: In person
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