Customer Service Coordinator

At CompDME, we provide any and all durable medical equipment in all jurisdictions, we handle booking for transportation and translation services, and we offer skilled nursing, therapy, home health aides and multiple additional programs to take care of your patients.
We are currently on a mission to find a Customer Service Coordinator to join our team.
This position will support the company through efficient billing processes and procedures.
We are looking for someone who is highly organized, experienced in planning and managing accounts payable/receivable and bank reconciliations.
Essential Functions & Responsibilities Receives and coordinates all referrals to include notification of insurance providers for prior authorization and services covered Responsible acquiring authorizations and maintaining documentation in the clinical system Responsible for entering transport and interpreter invoices into database for payment and billing Responsible for entering new claimant information into proprietary software Responsible for setting follow up reminders on rentals for new patients and remaining engaged until case is closed Responsible for acting as customer service liaison by addressing and resolving issues, questions, concerns or problems raised by clients of the Company Responsible for shipment and receiving of materials Assist billing specialists with Accounts Receivable as needed Sensitivity to confidential matters is required Care Coordinator is provided to assure continuity of care for the patient/client Effectively coordinate services with other organizations and individuals also providing care to the patient/client Works as an effective team member, coordinating with others and contributing to the overall success of the Company Maintains cooperative and effective workplace relationships and adheres to company Code of Conduct Other duties as assigned Minimum Qualifications/Requirements High School diploma required Minimum 3 or more years' experience in the field or in a related area, or combination of education and relevant experience acceptable Extensive knowledge of common software programs such as Microsoft Office Extensive knowledge of commonly used concepts, practices, and procedures within industry Strong verbal and written communication skills Strong decision making and organizational skills Ability to perform duties with minimal supervision High degree of professionalism and personal presence Ability to build rapport with clients Strong multi-tasking, time management and organizational skills Ability to interact effectively and professionally, and provide exceptional service, both internally and externally at all times Certificates, Licenses, Registrations Must possess and maintain a valid and unrestricted driver's license with proof of insurance