Job Title: Customer Service
Basic Function:
The Customer Service representative will manage various customer accounts and be responsible for developing, maintaining, and continuously improving customer service relationships.
Job functions will include acting as the single point of contact for the communication and delivery of various products & services throughout the PAS organization, and shipping of customer parts.
Brief Description:
Pricing updates on various customer websites
Customer interfacing in order to communicate deliveries, shipment schedules, order receipts, & paperwork or part discrepancies.
Customer negotiations to manage customer need dates and promised ship dates and shop floor committed TAT
Quoting and updating of quotes
Build customer relationships and effectively resolve customer complaint & concerns
Resolve invoicing issues and monitor customer accounts
Maintain compliance to all Export, EH&S, & QMS systems at PAS
Experience/Skills Required:
working in a fast pace, high-pressure, environment
Effective Communication - Ability to work effectively and communicate across multiple levels and interact with various types of individuals.
Demonstrate active listening skills & Comprehension of customer demand and deliverables
Problem solving skills - Effectively resolve issues as they arise prevent future instances of re-occurrences
Negotiations skills - Effective communication to identify win/win situation with customer and PAS
Customer Rapport - Demonstrate the ability to build relationships with the customer
Website (internet) navigation
Experience in Microsoft Word, Excel a plus
About Us
When you work at StandardAero, you're not just an employee, you're part of a vibrant company of like-minded people, all working collaboratively towards the same goals.
We succeed as a team because we value the unique contributions and perspectives of all of our people, fostering a culture of collaboration and excellence.
It's a culture that promotes mutual respect and effective communications to create an environment of stability, shaping the organization and forging a successful future.
Our goal is to be the best place to work, giving each and every employee the opportunity to reach their maximum potential through continuous learning and advancement opportunities, allowing all team members to exceed their potential and empower everyone's success.
StandardAero is one of the world's largest independent providers of services, including engine and airframe maintenance, repair and overhaul, engine component repair, engineering services, interior completions and paint applications.
The company is a global enterprise that employs nearly 7,000 employees worldwide with annual revenues exceeding $4 billion.
StandardAero serves a diverse array of customers in business and general aviation, airline, military, helicopter, components and energy markets.
The company celebrated its 100th year of industry leadership in 2011.
StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit and Investment Solutions.
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field.
Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide.
With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all.
Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind.
We invite you to bring your authentic self to our team and experience our welcoming culture.
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