Customer Support Representative

Summary Customer Support Specialist: We are excited to find the right individuals to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS.
A Customer Support Specialist is focused on providing great customer service, handling incoming service calls, creating tickets, triaging repairs, and being a resource for the customer! This is a great entry-level position for those looking to get their start with a great organization and advance accordingly.
Shift Details: Schedule options areSunday-Thursday 1:00pm to 10:00 pm ORTuesday-Saturday 1:00pm to 10:00pm OR Friday Monday 9:00am to 8:00pm Responsibility Summary Customer Support Specialist: • Triage incoming calls from customers that require service/sales.
Work with the customer to understand their need and schedule the appropriate service.
• Promote all products, services, and quote accurate pricing when appropriate • Gather information from the customer to ensure accuracy for our technicians.
• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need • Represent the company in a professional manner with good customer service and verbal communication skills • Maintain and promote a positive attitude toward customers regardless of the circumstances • Other responsibilities as assigned Qualification Summary Customer Support Specialist: • HS Diploma required; AS or BS in a relevant field of study preferred • 1+ years of experience in customer service or administrative work • Must have strong attention to detail • Work independently with little supervision • Function in a fast-paced environment, ability to prioritize tasks • Proficient with technical applications including Microsoft Office